Customer Service Call Center/Medical Assistant

Cassandra R Aguilar

**** ***** ***** *** *******, TX 78238

210-***-**** 210-***-**** *****************@*****.***

Career Objectives

An independent, determined, and goal-oriented individual seeking advancement with the skills and motivation carried. To maintain stability in order to successfully be a permanent employee and benefit the employer.

Summary of Qualifications

Computer Literate, Microsoft/Word Literate, Great Communication Skills, Great Typing Skills, Front and Back Skills in Medical/Clerical Office, Customer Service in Call Center Environment, Experience as a Cashier, Retail, and Overall Customer Service.

Work History

Harris Connect, San Antonio, Texas

Sales/Customer Service

September 24,2012-11/2012

Update Alumni Contact info for an Alumni Directory Book or Cd-Rom. Build rapport with the Alumni in order to properly sell the product to the Alum .

West Business Solutions LLC, San Antonio, Texas

Customer Care Representative

November 7, 2011 - August 24, 2012

Call Center Environment, Inbound Calls, Home Loan and Mortgage Servicing for Bank Of America Home Loans and properties in Foreclosure, To provide Customer Service to Inbound Callers who were processing a Short Sale of their Property. Submitted Escalations, Knowledge in Bankruptcy, Foreclosures, etc..

Murphy Oil USA, San Antonio, Texas

Cashier

December 06, 2010 - May 27, 2011

Gas Station Environment, Inventory, Cashier, Stocking, Deposits in Safe, Customer Service, Cleaning, Maintain Safe Environment for Customers and Fellow Employees.

Lane Bryant at Northstar Mall, San Antonio, Texas

Sales Associate

March 13, 2007 - May 2007

Sales Associate in plus size women's apparel, customer service, measurements for undergarments and lingerie, cashier. Always made sure floor was clean and organized.

NW Pediatrics, San Antonio, Texas

Medical Assistant

April 1, 2003 - October 2004

Back office procedures: Floater Medical Assistant for six physicians, vitals and measurements on children, injections, assisting physician in exam rooms, CBC's, phlebotomy, assisting spinal taps, send cultures and blood work to various labs, triage, and vitals.

Referral Nurse experience: Referrals to specialist, verify insurance company and set up appointments with specialist for the patients.

Martha Marie Garza M.D., San Antonio, Texas

Medical Assistant

September 1, 2002 - Apr 1, 2003 extern ship was started 9/2002 and hired 10/2002

Front office procedures: Insurance verification, billing, setting patient appointments, prepare patient charts, answer and transfer calls, experience in MOMS software.

Back office procedures: Assisting physician in exam rooms, hormonal/birth control injections, submit cultures and blood work to several labs, phlebotomy, basic vitals.

Education

National Institute of Technology, San Antonio, Texas

1 year technical or vocational school

January 2002 - September 2002

Major: Medical Assistant

John Jay High School, San Antonio, Texas

High School Diploma/GED

August 1997 - May 2001

Computer Skills

Typing Speed 45 Words Per Minute

Internet Browser (Internet Explorer, Firefox, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Utility Software (Virus, File Compression, etc)

Word Processing Software (Word, WordPerfect, etc)

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