Sales Customer Service

Sakchai Srongprapa

**** **** **** *****, ********, GA 30062 Telephone: 770-***-****

Email: **********@***.***

PROFESSIONAL BACKGROUND/QUALIFICATIONS

Successful restaurateur with over 6 years experience as owner/operator of

one of the Atlanta's most highly rated Thai and Sushi Restaurants. Bi-

lingual business professional with 15+ years of international business

experience in airline management, strong skills in business acumen,

customer service, management, proven track record in sales/revenue

production, marketing/public relations, strong work ethic and excellent

team leader.

PROFESSIONAL EMPLOYMENT AND EXPERIENCE

Bangkok Thyme Thai Cuisine and Sushi Bar, Atlanta, Georgia, Owner/Manager

2005 to Present

Responsibilities: Day-to-day operations includes hiring, training, managing

staff, pricing, problem/resolution, customer retention/acquisition,

coordinating with head chef on menu creation, ensuring consistent, high

quality food and excellent customer service, overseeing marketing/public

relations to increase sales, and improving/maintaining food preparation and

presentation as well as the physical facilities of the restaurant to meet

all Georgia health codes and customer expectations.

Accomplishments:

. Successfully launched/firmly established Bangkok Thyme as one of the

most favorite family restaurants in Atlanta, Georgia best known for

excellent food and genuinely Thai hospitality.

. Effectively galvanized/mobilized positive achievement of quality food

and excellent customer service, while ensuring successful return on

investment.

. Featured on several hospitality rating agencies such as AccessAtlanta,

Yelp, Urbanspoon, Kudsu, Citysearch, and Tripadvisor.

Thai Airways - Assumed various positions as outlined below from 1988 to

2005.

Thai Airways, General Manager of Germany and Eastern Europe Regions,

Frankfurt, Germany 2001 to 2005

Thai Airways, General Manager of Philippines and Guam Regions, Manila,

Philippines 1996 to 2001

Thai Airways, General Manager of Pakistan Region, Karachi, Pakistan

1995 to 1996

Responsibilities: administered and coordinated among all functions (sales,

airports, cargo) to ensure smooth and effective operations of the station,

advocated aggressive sales, customer service. Managed activities related to

budgeting, and performed competitive market analysis covering political,

economic, competition factors, new market potentials, sales projections and

formulated successful sales and marketing strategies.

Accomplishments: Frankfurt, Germany

. Significantly reversed adverse effects on travel to and from Thailand

during aftershock of 9/11, Asian Bird Flu, and the Tsunami through

strategic collaboration with Tourism Authority of Thailand and local

industry partners; big promotional air/land packages, aggressive

marketing and media drives in forms of travel documentaries and

editorial articles were the main attributes to fast recovery of market

panic.

. Implemented intensive sales and marketing drives, which firmly

established Germany as biggest revenue producing station in Europe. As

a result, production between Frankfurt, Germany and Bangkok, Thailand

increased from 10 flights to 14 flights weekly. Flights between

Munich, Germany and Bangkok, Thailand also increased from three to four

flights weekly. The German team was recognized as high achievers,

consistently reaching its sales goals.

Accomplishments: Manila, Philippines

. Elevated Thai Airways Philippines as the airline with unique and clever

sales and marketing approaches; which resulted in being recognized as

the official airline of the Philippine Olympic Committee with the

availability of the national sports stars as the airline presenters.

Examples of successful campaigns implemented included the Agents'

Games, THAI-Knock Offs, MTG.

. Implemented additional night flights out of Manila, Philippines to

Bangkok, Thailand with good connections to Europe and South Asia (in

addition to existing daily afternoon flights). The new concept was so

successful, especially among business travelers and connecting

passengers, that the flight was increased from four to six flights

weekly.

Accomplishments: Karachi, Pakistan

. Successfully initiated flights into Lahore, the second major commercial

gateway into Pakistan. Scope of work involved thorough research/study

of market viability (i.e., passengers, mail, and cargo), setting up

infrastructures e.g., sales team, offices, including securing

appropriate permits for flight operations and commercially viable slot

time (naturally at the objection of the national carrier of Pakistan).

Operations proved to be highly successful, leading to increases in

flight frequencies from three flights at conception to six weekly

flights.

Thai Airways, Sales Manager, Eastern U.S.A., New York, New York 1992

to 1995

Thai Airways, Sales Manager, South Texas Region, Houston, Texas 1988

to 1992

Responsibilities: Effectively secured adequate sales coverage for team

managed, developed sales strategy and secured maximum sales production

through unique sales efforts and tactical pricing, provided market analysis

report covering market trends, competitors' activities and sales

projection.

Accomplishments: Sales Manager, Eastern U.S.A.

. Seized golden opportunity when American Airline offered super

aggressive fare from New York to London (the operation just taken over

from TWA) with Thai Airways' London to Delhi sector; resulting in over

one million dollar sales and a big jump in market share of the Indian

market in the east coast.

. Effectively utilized the skills acquired and developed in the mature

American market to gain increase responsibilities and additional

assignments in Pakistan, Philippines, and Germany, which resulted in

professional growth and development.

Accomplishments: Sales Manager, South Texas Region, Houston, Texas

. Successfully tackled challenges of selling to the American market as a

foreign sales professional through hard work and perseverance; earning

respect from the organization as well as from the local industry.

Education

Lakehead University, Thunder Bay, Ontario, Canada; MBA in Economics

College of Commerce, Bangkok, Thailand; Bachelor's Degree in Economics

Languages Skills

Fluent in Thai and English (speak, read and write)

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