Management Technician

Willy Likayi

**** ** **** ******

Portland, Oregon 97213

Cell: 503-***-****

Home: 503-***-****

***********@*****.***

EDUCATION

Bachelor of Sciences: Data Communication and Systems Technology

ITT Technical Institute, Portland, Oregon, 12/2010

Associate of Applied Sciences: Computer Network Systems Information

ITT Technical Institute, Portland, Oregon 03/2007

Bachelor of Sciences: Electro - Mechanical Engineering

ISTA Institute of Technical Apply College, Kinshasa, Democratic Republic of Congo/Africa 07/1990

QUALIFICATIONS

• IT Support Experience and Help Desk Environment

• Administered a Network running Windows XP Professional and Windows7 Enterprise

• Email Client Software/ Configuration (Microsoft Outlook and Exchange)

• TCP/IP Configuration, DNS, WINS, and IP addressing

• Proficient in Apple, Internet Explorer and Mozilla

• DSL Configuration and troubleshooting, Switch, Router, Network interface cards

• Proficient in Microsoft Word, Excel, PowerPoint, Access and Outlook

• SQL, MSSQL, Database Management, Data Modeling

• Troubleshoot LAN / WAN, VLANS and Diagnostics Tools (Tracert and SSH)

• Large Networking Conference Room Set up and Master view KVM’s

• Familiar with Web Development (Java, PHP, Java Script, HTML, ASP and NET)

• Familiar with 2003 Server, 2000 Advanced Server and Netware Operating system

• Familiar with Advanced Routing and Switching, Data and Network Communications

• Microsoft Transfers Applications Tools SMS, Citrix and clarify

• Hardware, Software, Scanners, Local and Network Printer installation

• Familiar with Red Hat Linux, Fedora Core 4.0 and UNIX/ Linux

• Bilingual: French and English

EXPERIENCE

ESCO CORPORATION: Portland, Oregon 04/2011 – 12/2012

Break and fixe, Build, Repairs and Imaging of PCs, Utilized GHOST Tools, Networks Support for Events,

Large Scale deployment Windows 7 Migration Projects, Move deployment, Data Transfers Using Microsoft

Wizard Tools for XP to XP, W7 to W7 and Manual XP to W7 via C Share (C$), Help Desktop Support,

Provide Remote Assistance via Proxy Master, Neoteris VPN ( Remote Access and Telephone, Network and

local Printer Set up, Asset Management and Independent Time management, Used Mercury and ESCO

Service Now for Ticket.

IT SIEMENS/ WHQ NIKE: Beaverton, Oregon 04/2010 – 04/2011

Repairs and Imaging of PCs, Utilized SMS Tools, Networks Support for Events, Large Scale deployment Windows 7

Migration Projects, Move deployment, Data Transfers (Backup and Restore), High and help Desktop Support, Provide

Remote Assistance via the phone, Asset Management and Independent Time management, Used Siemens Citrix and

Clarify for Ticket.

NICWA: National India Child Welfare Association: Portland, Oregon 02/2009 – 04/2010 Internship:

Information Technology Department: Build, testing and Troubleshooting Desktop PC and Laptop, Network Printer

Installation, Software and Hardware Installation, Trace Phone line and Network line, Software Installation and

Troubleshooting Cisco router, Improve its Customer by observing work flow and Information exchange.

FREE GEEK/Community Technology Center: Portland, Oregon 7/2003- 02/2007 ;12/2007- 02/2009 Computer

Building: Building, testing and Troubleshooting Desktop PC and Laptop Quality control, perform troubleshooting,

validation for multiple Servers, RAID and Tape drives as well as follow up flow charts, testing hardware components

and Linux Software Installation,

AIR LIQUIDE / IDT FAB 4, Hillsboro Oregon 02/2007-12/2007

Gas and Chemical equipment supply; Rounds and reading, changed out Inert and Hazardous Specialty gas also

troubleshooting Electro-mechanics equipment, placed order via internet and fax and receiving the different chemical

products and updated the database inventory.

INTEL Corporate / Hawthorn Farm Kelly IT Resources: Hillsboro, Oregon 10/2006 - 02/2007

Contract Technician: Quality and assurance for media center products, testing hardware and software validation

doing systems level network adapter using windows platforms

AIR PRODUCTS, INC/ Kelly Engineering Resources: Hillsboro, Oregon 01/2006 - 09/2006

Contract Technician : Gas and Chemical equipment supply; Rounds and reading, changed out cylinders and

ampoules gas and troubleshooting electro-mechanics equipment, placed order via internet and receiving the different

chemical products and updated the database inventory.

INTEL Corporate/ Jones Farm- Kelly Engineering Resources: Hillsboro, Oregon 11/2005-12/2005

Contract Technician: Build Blade server used for managing high speed connections for advanced TCA industry and

products lifetime. Execute test validation and assisted with Intel new product (Fan) testing

REFERENCES UPON REQUEST

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