Customer Service Management

Ruth R Pope

******@*****.***

***** ******* *** ****: 216-***-****

Cleveland, Ohio 44128 Cell: 216-***-****

Professional production specialist with 15+ years of experience w ith recognized leaders in

p rinting and graphics. Consistently maintained an honest, dependable, organized work ethic

a llowing effectiveness as a team player and an independent achiever.

Demonstrated ability to motivate, problem solve; with an extensive skill set with various

software, operations and equipment.

Internship North Randall Municipal Court 1/2010 11/2010

File Records /Cases Input cases into the computer Contacted

system m unicipalities about

Prepare Dockets for Judge

capiases on defendants

Updated court records after

Prepare courtroom for night

court Call clients about past

court

d ue fines

Help prepare for meetings and

Stood in court room as

events

Bailiff, calling defendants,

before the Judge Help prepare receipts and

t ickets for fines paid

Professional Experience

XEROX SERVICES Cleveland, OH 03/98 to Present

Site Coordinator, 01/07 to present

Production Associate/IGen Operator, 03/98 to 01/07

Promoted to site coordinator focusing on the management and timely execution of production

department in an high paced graphic and printing atmosphere. Worked with two additional

departments to meet and exceed quality standards while maintaining a high level of customer

satisfaction Selected Contributions:

Oversee all aspects of Office Output Management

Diagnostic and configuration of production results based on client needs and specifications

Operation of all equipment, software and hardware necessary to complete production process

Ability to offer onsite support, maintenance and repair of high frequency service call areas

Complete all areas of customer service, administration and billing, inventory maintenance,

mail distribution, shipping and receiving, and binding

IKON OFFICE SOLUTIONS. Cleveland, OH 01/93 to 02/98

Account Associate/Team Lead

Mastered all phases and aspects of production. customer service and customer retention.

Embraced a leadership role that enabled new employees to glean from the all mastered skills

and concepts introduced in production quality. Selected Contributions:

Designed and implemented new procedures more efficient within inventory accountability

t hat cut overall cost

Oversaw daily production on monochrome and color machines while t raining new employees

i n equipment and account services

Education and Training

ACADEMY OF COURT REPORTING Cleveland, OH Associates

Notary License Cleveland, OH Degree/Criminal

Justice

Field of Study: Criminal Justice

Devry University: Criminal Justice Independence, OH Bachelors

Expected Graduation:

6/2013

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