Customer Service Technical Support

Manuel Hernandez

*** ****** ******, *********, **, 11385, 917-***-****,

************@*****.***,

www.linkedin.com/in/manuel13hernandez

PROFILE

Detail-oriented, Comp TIA A+ Certified technician with training in

technical support, network administration and management. Areas of strength

are troubleshooting hardware and software problems, system upgrades and

technical support. I have strong customer service skills with the ability

to produce positive results. I am an effective communicator, leader and

problem solver. Possess the drive to surpass goals and a clean valid NYS

driver's license.

TECHNICAL SUMMARY

Operating Systems: Windows XP, Vista and Window 7

Topologies/Protocols: Ethernet, TCP/IP; Connectivity: Routers, switches,

hubs, modems

Hardware: CPUs RAM, HDD configurations that include SCSI, EIDE, SATA, and

Dell, HP Hardware

EDUCATION

Per Scholas Institute for Technology- Bronx, NY 2012

Computer Technician Training

Fifth Ave Committee Career Center- Brooklyn, NY 2010

Customer Service Mindset and Training Certificate

Far Rockaway High School - Queens, NY 1988

Major: Auto Mechanics

EXPERIENCE

Stanley Lewis Plumbing and Heating, Brooklyn, NY

5/11- 3/12

Plumber/ Driver

. Scheduled projects in cooperation with other businesses and suppliers

. Performed sprinkler and boiler inspection to assure they were in

compliance

. Maintained inventory of stockrooms and coordinated routes and work trucks

daily

. Performed service and repairs, installations and new construction on all

sites

. Communicated with customers and created solutions to their problems

London Terrace Gardens, New York, NY

6/99 - 2/09

Concierge

. Supervised deliveries, greeted visitors and secured all entrances

. Conducted inspection of all doors, stairwells, basement exits and alarms

. Maintained floors, stairwells and stripped and sealed floors

. Entered delivery data, inspected all incoming and outgoing packages,

troubleshot and

managed the security key track system.

Skyline Duplication, New York, NY 1/01- 3/02

Driver, Maintenance

. Inspected trucks for defects and safe operating condition before and

after trips and submitted a written

report on the condition of the truck at the end of each trip

. Assured necessary equipment for pick-up and delivery of legal documents

were included in the truck

prior to deliveries

. Monitored stockroom inventory for all work stations and cleaned up after

assignments

Elite Limousine Plus Inc., Long Island City, NY

2/00 - 9/01

Mobile Dispatcher

. Communicated with clients, vendors and dispatchers to ensure passengers

reach their reserved

limousine and destination

. Inspected limousines and drivers for attire, damages, logos, registration

and insurance stickers

in accordance with DOT and TLC rules.

. Designated client pick up and drop off areas

. Coordinated waiting areas for drivers according to Merrill Lynch

regulations

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