Sales Insurance
Resume:
Elaine Carrozza
**************@*****.***
Objective
I am seeking a position that will allow me to analyze and synthesize
accurate data, which will streamline and support communication between all
parties within an organization.
Skills
MS Word, Excel, Internet, Outlook, Typing 45 WPM, 10 key, Office
Equipment
Mortgage Loan Underwriting/Loan Processing/Officer Training, Tustin
CA
Insurance 21 and 22 (Auto Insurance Underwriting), Costa Mesa CA
Business Management, Irvine, CA
Professional Experience
United Health Group, Minneapolis, MN
2008-2011
Jr. Business Analyst, Cypress, CA
Accurately processed applications submitted by insurance agents, to
determine eligibility as an employee for United Health Group.
? Skilled at requesting and analyzing the background reports, to
insure there were no adverse actions on the part
of the agent that would cause them to not meet the company
policies.
? Diligent in determining that an agent had the licenses and correct
lines of authority required to sell in their
resident and other states and that the licenses were active and
in good standing.
? Proficient in downloading all the agents required information, and
processing the welcome or denial letters and
issuing a writing number to the approved agent.
? Trained co workers and management in the use of a document storing
program that had just been implemented.
Sales Operations Representative, Santa Ana, CA
Liaison between Health Insurance Company and insurance agents;
providing diverse necessary information to the agents in order to
assist them with their sales. This includes, contracting,
licensing/appointment, certification, training, enrollment
administration, commission payment and agent servicing
? Guided agents through company websites to enable them to find the
appropriate information regarding AARP,
Secure Horizons and Evercare products, coverage's, election
periods and availability. Also in finding available
physician and prescriptions
? Trained agents to read and comprehend the commission statements and
was instrumental in getting errors on
the statements corrected.
? Achieved or surpassed daily goals for number of calls answered and
completed work orders in a timely and
organized manner.
Elaine Carrozza - 714-***-****
Page 2
Independent Contractor/Mortgage Underwriter
2005-2008
The Bohan Group, 406 Partners and Opus Capital
Reviewed closed mortgage loan files to verify accuracy and
completeness of the loan package to insure they met
secondary marketing and investors guidelines.
? Used learned skills to calculated the Loan to Value and Debt to
Income ratios.
? Actively researched websites to verify that the borrowers income
was reasonable and in line with similar jobs in
their area.
? Verified that the appraisal report was complete and that the
correct number of comparable properties were
included in the file along with the necessary photos.
The Auto Club of Southern California
2000-2005
MSC III
Hired as MSC I, and took every training opportunity and class
available to increase the skills needed to provide the very best
service possible, resulting in successive promotions and attaining MSC
III position. Committed to insuring clients had the proper amounts of
coverage and excelled at cross selling additional products.
? Insured that AAA members were treated as valued clients, by
updating their memberships, auto and boat
policies, in an efficient and accurate manner and making sure all
of their needs were met.
? Effectively retained angry member's business with calm responses
and providing superior attention to detail and
problem solving expertise.
? Enabled members to retain their policies when they had billing
issues and problems meeting their payment date,
by processing due date changes and working with the underwriting
department to reinstate cancelled policies.
Contact this candidate