Management Hr

Byju Koshy Philip Mail-

*********@*****.***

Current Location: Doha, Qatar

Contact: +974-********

HR Generalist with 5+ years of Experience

Career Abstract: Seasoned Professional committed towards the growth of

people. Skilled in handling large workforces with sharp business focus.

Proficient in Operations, job analysis Policies formulation, Employee

Welfare, Statutory compliance, HRMS, Shared Services, Training and

Administration.

Skills

Recruitment Activities Training and Development

HR and General Operations Policy Formulation

Competency Mapping Performance Management Rewards

& Recognition Employee Communication

Employee Counseling & Grievance Handling HRMS

Compensation & Benefit Employee Welfare

Statutory Compliance, Legal Cases & Union Matters General

Administration HR Audit and MIS reporting

1. Work Experience

i. ITC Infotech India Ltd.-ITC Infotech is an IT services company

headquartered in Bangalore, India .It was set up in 2000 and

provides IT services to companies in North America, Europe and Asia

Pacific.

i. Duration: October 2007 to August 2012

ii. Roles handled- HR Business Partner for 300+ employee unit, HR

Shared Services for global operations and HR Statutory and

Audit for head office, Kolkata, Pune and Trivandrum Branches

.

ii. Dell International Services-Dell International Services is the

support and services division of Dell Inc., the large American

computer hardware company, with operations in India, Europe, Latin

America, Africa Canada and Philippines.

i. Duration -July 2004 to Aug 2005

ii. Roles handled- Order Processing for Asset Recovery Business,

Business Online and Consumer Online Segment

2. HR Roles and Responsibilities handled

i. HR Business Partner- Responsible for 300+ employees

i. Performance Management- Ensure employee counselling and

performance management in the assigned regional area viz.

provide support and guidance to employees, coach and

facilitate employee counselling sessions, provide advice

related to grievance and disciplinary procedures, facilitate

the performance management process, coach managers on

conducting performance reviews, and coach employees on the

performance management system and process.

ii. Ensure training needs are informed to L&CB, assist in

developing training concepts, participate in evaluation and

mentoring activates, work with the leads to couch, mentor

employees

iii. Job Analysis and Development- Actively involved in job

description, job specification and evaluation for a new

project with the SMEs.

iv. Involved in Interviewing, screening and selection process for

the Business Unit.

v. Employee Separation Process-

a. Company initiated terminations such as disciplinary,

poor performance, background verification failed cases

etc.

b. Handling voluntary exit cases

vi. Employee Champion- Rewards and Recognition of the Unit,

Managing Employee related issues, improve work relationships

between management and employees, build moral and increase

productivity

vii. Surveys and Reports - Annual Employee Satisfaction Survey,

Joining Delight survey, HR Shared Service survey, HR

Dashboards, Attrition Analysis etc.,

ii. HR Shared Services- Responsible for leading the development,

implementation and delivery of cost-effective HR processes, systems

and metrics to support HR operations and services across

Geographies

i. End to End Core HR operation processes handled are:

a. Company Query handling mechanism

b. Background Verification

c. Employee Medical Insurance

d. Employee Engagement Activities

e. Payroll Support of overseas branches

f. Employee Benefits such as product scheme, company card

scheme, processing of loans to employees etc.,

g. Responsible for joining formalities of a new joinees

across branches

h. Employee Records management

ii. Manages the relationship with key stakeholders, service

providers, business partners to provide support for essential

HR systems and processes

iii. Process Improvement projects through Automation and also

Explore outsourcing option in HR functions to shared services

iv. Manages expenditure through effective forecasting, resource

planning and budget management.

v. Coordinate with HR functions to ensure standard processes and

services are effectively deployed as per HR SOP and Manager/

Employee handbooks

vi. Ensures timely and accurate delivery of key HR processes,

including workflows, job aids, role instructions and

procedures to work collaboratively with other HR

areas/functions/vendors as necessary

iii. HR Statutory Compliance and Audit- Ensuring compliance of Statutory

requirements for ITC InfoTech India Operations

i. Handled end to end activities of India Social Security Acts,

Registration, Monthly/annual Remittances, Returns Renewals

etc.,

ii. Manage and ensured all records and registers are maintained

under various Statutes of 4 Indian locations.

iii. Monthly/ Annual Statutory reporting to the Management

iv. Assisted in successfully implementing ERP based online

Statutory registers in all India branches

3. Other Operational Areas -Handled during my tenure in Dell Inc

i. Oder Processing in Asset Recovery Business

ii. Oder Processing in Consumer Online Business

iii. Oder Processing in Business Online

iv. Responsible for Quality Check of my Co-Workers.

v. Preparation of Team Performance Reports to the Top Management.

(Daily and Monthly Reports)

vi. Responsible for Documentation and training. (E.g. Updates in

process, Training Module )

vii. Involved in Mentoring and trainer for new employees in the team.

viii. Application testing for all segments across the team.

4. ACHIEVEMENTS

i. Business HR

i. Conceptualizing & implementing of policies for HR, IR,

welfare, strategies for handling employee unrest, as per

policies and the vision, mission and company's policy for

management.

ii. Defining and designing job description of all professional

positions, job evaluation as well as finalization of goals

and KRAs at all levels.

iii. Managing the design & development of tools to assist

employees in benefits selection and guiding managers through

compensation decisions.

iv. Managing appraisal process across the levels linked to reward

management, development plan and career growth.

v. Devising, developing and implementing various employee

engagement initiatives to keep employees rightly engaged for

better output.

vi. Part of design and implementation team of HRMS PeopleSoft

vii. Holds the credit of initiating mentorship and buddy system

programs as initiative to cut down attrition

ii. HR Shared Services and Compliance

i. Involved in Conceptualizing and Implementing HR Shared

Service in ITC InfoTech

ii. Processes which came under HR Shared services are as follows

in a short span of 2 years:

a. Company Query handling mechanism

b. Background Verification

c. Employee Medical Insurance

d. Employee Engagement Activities

e. Payroll Support of overseas branches

f. Employee Benefits such as product scheme, company card

scheme, processing of loans to employees etc.,

g. Responsible for joining formalities of a new joinees

across branches

h. Employee Records management

iii. Successfully completed new branch registration and smoothed

the on-going compliance process .

iv. Process improvements to improve the process cycle time and

efficiency :

a. Online Joining formalities for New joinees

b. Online Exit clearance Mechanism for employees

c. Joining Feedback mechanism

d. Conceptualized and implemented ERP based Attendance and

Leave Management for India Operations

e. ERP based Attendance and Leave Management for Denmark

Operations

f. Conceptualized and implemented ERP based Statutory

registers for 4 Indian Locations

g. ERP based HR Dashboard for the organization on Manpower

and Attrition

5. TECHNICAL

i. MS Office- Word, Excel & PowerPoint

ii. Oracle HRMS-People Soft

6. Education:

i. Master in Business Administration specialized in Human Resource -

2007

ii. Bachelor of commerce - 2004

7. PERSONAL DETAILS

i. Date of Birth- 26th December 1982

ii. Marital Status- Married

iii. Nationality - Indian

iv. Language- English, Hindi, Malayalam & Nagamese

v. Permanent Address: Vetaplavil Puthen Veedu, Thumpamon PO, BPO

Muttom, Patanamtitta Dist Kerala India PIN- 689502; PH-04734-

253861

Byju K Philip

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