High School Real Estate
Resume:
Saul Hernandez
**** ***** ***** ************, ******* 32217
****************@*****.***
Objective
To be a part of a challenging team which strives for the better growth of the organization which explores my
potential and provides me with the opportunity to enhance my talent and be an asset to the company.
Highlight of Qualifications
• Proficient with HAMP, HAMP TIER TWO, HAUP, HAFA and National Mortgage Settlement (NMS)
• Knowledgeable of Fair Debt Collection Practice Act (FDCPA), Real Estate Settlement Procedures Act
(RESPA), Gramm-Leach-Bliley Act (GLBA),Bank Secrecy Act (BSA), Fair Credit Reporting Act
(FCRA) and Service Members Civil Relief Act (SCRA)
• Experience with the following systems: MSP/LPS, Loan Analyzer, New Image, LSS Bird Dog, Select CE
and Microsoft Office
Employment History
Select Portfolio Servicing
November 2011- Current
Loss Mitigation Specialist / SPOC
• Problem solve with customers exploring retention programs available to maintain their property during
financial hardship or imminent default to prevent foreclosure.
• Responsible for financial documentation such as pay stubs, profit and loss statements, income tax returns,
bank statements, social security award letters, retirement and pension, rental income agreement were
submitted correctly for review per the US Treasury department guidelines.
• Validating income/assets, calculating DTI ratios and LTV’s / CLTV’s are reviewed correctly and
submitted for approval
• Educate customers on escrow accounts for taxes and insurance policies, shortages, overages, company
disbursements, payment changes, or lender’s place insurance.
• Send pay off quotes to customers via fax or mail upon request for refinancing purposes or short pay offs.
• Document a high volume of all incoming and outgoing communications in accordance with the
established standards.
Enhanced Recovery Corporation
December 2009 – August 2011
HELOC Bilingual Collection Representative
• Contacted delinquent customers in efforts to obtain current financials and negotiate the best possible
arrangement for repayment
• Educate customers on necessary documents required for settlement of debt
• Work with authorized third parties such as realtors to assist with short sale requirements
• Adhere to astringent client guidelines and maintain a monthly quality score of 95% or higher
• Meet daily, weekly and monthly goals set by the company and client
• Utilize multiple search engines to locate customers with out-of-date account contact information
• Maintained annual certification in FDCPA
• Adhere to all specific State Law collection requirements
The Greenburg Graham UFSD
February 2008 – September 2009
Teacher's Assistant
• Assisted teachers in the educational, social development and delivery of instruction to special needs
students
• Provided support for individual students inside and outside the classroom to enable them to fully
participate in activities
• Supervised students in the cafeteria, schoolyard, hallways, and on field trips
• Supported students with emotional or behavioral problems and helped develop their social skills
• Conducted Life Space interviews with the goal of getting students to return into a normal academic
routine after having been removed from class
• Served as an activity coordinator for physical education classes
• Facilitated group discussions for student’s lunch detention
Education
Dominican College 2005-2008
Martin Luther King Jr. High School 2001-2005
Additional Skills
Bilingual
Type 40-50 wpm
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