Engineer Maintenance
Resume:
Mohammad M. Khasawneh
Raleigh, NC 27606
******@*****.***
Summary of Qualifications
Working in a team-oriented environment insuring that projects are completed on
time without compromising quality or safety
Diverse analytical skills including extensive component level system analysis
Troubleshooting and repairing of electrical and mechanical peripheral equipment
and its circuit boards
Experience in team leading/supervision and training Engineers and Technicians
Experience in project management (Technical, Managerial and Mergers)
Bilingual, Arabic and English
Obtained a high level of computer skills through college education, self base
courses and work experience
Work Experience
May 07-present Telecommunications Operation Center Consultant Engineer
Providing telecommunications firms and subcontractors with studies advice and ideas
to implement new technologies fit for their network
Provide technical advice concerning telecommunications companies mergers based on
their circumstances
Providing network operations centers under construction with plans and procedures
best fit for their operations
Sep. 00-May 07 Sprint/EMBARQ, Network Operations Center (NOC) Network Technical Specialist
Engineer III
Leading the Surveillance group’s maintenance window team to obtain maximum
efficiency of network Security Performance and Reliability
Appropriately assign responsibilities to team members, remove obstacles; provide
needed resources; coordinate work efforts and monitor progress
Providing technical support for Surveillance analysts to maintain customer
connectivity
Providing a broad range of services including network problem detection and
resolution
Providing prompt communication internally (upper management) and externally
( venders, customers, ect..) of information regarding service interruptions diagnosis
and resolution
Testing the reliability of next generation voice over IP switching technology that
replacing the legacy switching network including SANTARA VOIP switch and
NORTEL NGVN switch
Proving the high level policy makers of technical specifications comparisons
needed to make purchasing decisions
Assigned special projects to reduce cost and increase efficiency
Develop, implement and maintain process, procedures and service level
agreements
Participating in interviewing hiring and training prospective analysts and
Engineers
Nov. 98-Sept. 00 Sprints, Network Operations Center (NOC) Technical Analyst Engineer II
Identifying network troubles and taking appropriate corrective actions on various
network elements using Network Management and other systems on an NT PC
workstation
Working remotely on the following network switches: 5ESS, DMS10, DMS100,
DMS200, Alcatel 1210, DCO, Rockwell and other network elements
Providing root cause analysis and taking corrective action on cable, fiber, power,
and terminal/ remote equipment troubles
Responding to various Emergency 911 network troubles and performing traffic re-
route and call tracing
Jan. 98-Nov. 98 Alcatel USA, Projects Engineer
Establishing controlling and maintaining of operation equipment in Systems
Department used for functional tests performed on fiber optic interface units
Testing and troubleshooting the interface boards to the component level and
electronically documenting the isolated problems
Recalibrating, repairing, and replacing defective parts and components in optical
test facilities
Performing preventative and corrective maintenance on the test equipments to
insure operational quality
June 97-Dec. 98 Jordan Deli incorporation, President/Manager
Sales, marketing, advertisement and contract negotiations
Guests relations
Budgeting/managing cost and book-keeping/accounting
Interviewing, hiring, training and scheduling
Motivating staff to ensure smooth running profitable operation
Mar. 96-Oct. 97 Nortel, Engineering Technician
Performing field simulation tests on telecommunication subsystems and its circuit
packs, intricating part of DMS 100/200 switching system
Updating test methods and procedures
Troubleshooting interface circuit packs to isolate defects
Training other team members to perform in system tests
Jan. 94-Jan. 95 Telecommunication Corporation (TCC) Amman, Jordan
Telecommunication Project Engineer
Planning, surveying, and designing a transmission system including microwave
hubs and fiber optic cables and equipment to connect switching centers
Installing, programming, and operating the system
Training technicians to operate and maintain the system
Alcatel Inc implemented this project.
June 93-Jan. 94 H. Kingdom of Jordan’s Army
Telecommunications systems Engineer
Supervising and supporting the Mobile and stationary Telecommunications
equipment unit in the Royal wireless weapon
Aug. 92-June 93 Royal Jordanian Maintenance Center - Queen Alia Airport Amman, Jordan
Electrical/Telecommunication Engineer (Avionics)
Inspection, data collection and maintenance of the navigation and communication
equipment used on aircraft and documenting the results
Design and build the maintenance benches used for performance testing
Train technicians to install repaired equipment and documenting activities
My undergraduate training was conducted at this facility
Education
Bachelor of Electronics and Telecommunications Engineering Science, University of Mousel, Iraq 1992
Telecommunication College Amman, Jordan 1993
Certification of Transmission and Switching Systems; Maintenance and Operation
(TCC1512)
University of Excellency (Sprint) Management Training
Sprint Technologies Access guide
The New Supervisor I and II
Spanish I: conversational
Principles of business conduct I and II
Effective business writing
Understanding project management
The art of communication I and II
Meeting your customers needs
Creative decision making
Influencing others
Managing organizational change
Learning to lead
Transition to supervision
Integrated service assurance
University of Excellence live (virtual)
FMS overview
Presentation skills
Developing positive assertiveness
Fundamentals of SPRINT Qualities
Decision making fundamentals
CommQuest I and II
CLAS overview
Project Management:1 Project Mgmt Overview
Bellcore training center
NOMIS training (Scheduling, NRR, and Surveillance)
BellCore: (NMA-SURVE) Surveillance Tools
Nortel Training center
C2P 60720: UA-AAL1 (Nortel 8766a) including NGVN VOIP, MG9k, MG4k, PP8600,
PP15k, SDM, USP network elements configuration
NTI (1139-CBT): DMS Super Node System Maintenance Technical Overview
Spectrum Peripheral Module configuration data fill and maintenance (NORTEL 0303)
DMS XA-Core maintenance (NORTEL 0487)
Passport 8600 VoIP Solution Configuration and Management (Global Knowledge Nortel
7515C)
Deactivated packet trucking/ Passport 15000 Multi service Switch UA AAL1 (Nortel
8766a)
Lucent Technologies Training center
Lucent (ES5MO1): System Fundamentals
Lucent ( ES5M02A) AM, CNI Hardware Maintenance
Lucent ( ES5M02B) CM Hardware Maintenance
Lucent ( ES5M02C) SM Hardware Maintenance
Lucent ( ES5M03) Line and Trunk Maintenance
Lucent ( ES5M04) Surveillance
5ESS-2000 switch architecture (lucent ES5010)
University of Excellency (Sprint) Technical Training
DS1/Ds3 Basic Theory
XDSL Technical Overview
Digital Subscriber Line (XDSL) General Overview
Local Number Portability, call processing
Alcatel 1603 SMX equipment overview
Sprint cage equipment overview
ATM technical overview for windows
5ESS-2000 switch architecture (lucent ES5010)
ISDN overview
ATM overview
Frame Relay
PC Preventive maintenance (Del09se)
SONET technical overview (windows)
Packet switching overview
Computer training
Introduction to UNIX
PC Preventive maintenance (Del09se)
Honors and Awards
University of Mousel, Iraq: Selected by professor to collaborate on a fiber-optic transmit-receive
project
Received award and honor for obtaining the highest grades in the academic year of 1989-1990 at
The College of Electrical Engineering
Earned the Sprint Gold Pin award symbolizing “Sprint world-class standard of performance
excellence”
Received a Sprint silver cup for the best in class team leader award
References Available Upon Request
Contact this candidate