Information Technology Manager

MIRZA. A. BAIG

**** ******** ****, *******, **, *7040

* 832-***-**** 713-***-***** **************@*****.***

EDUCATION & CREDENTIALS

Capella University

Master in Information Security Assurance

Antipcate completion: June 2013

ITT Technical Institute, Houston, Texas

Bachelors' of Applied Science, Information Technology - Information

security systems

Completion: June 2011

ITT Technical Institute, Houston, Texas

Associate of Applied Science, Information Technology - Computer Network

Systems

Completed: September 2009

St Paul Computer School, Hyderabad, India

Associate of Applied Science in Information Technology

Focus on Programming, Coding, Critical Thinking

Completed: 2003

MCITP Certified (Microsoft Certified Information Technology Professional),

Pursuing CISSP.

Windows 7 and Office suite 2010 in class training at New Horizon.

TECHNICAL PROFICIENCIES

PLATFORMS: Windows 2003/2008 Server, Windows/2000/XP/VISTA, Windows 7, MS

Exchange Server, Linux (Red Hat, Fedora, Ubuntu, server), Cisco IOS,

Firewall Configurations, MySQL, Apple IOS, MAC.

NETWORKING: LAN/ WAN Administration, TCP/IP, Routing Protocols, 100Baset

Ethernet, VPN support, Router configurations, Active

directory management, FTP, SSH, Apache Server

LANGUAGES: Visual Basic, Java, C++

TOOLS: LAN Manager, Checkpoint Firewall, Citrix, Norton Firewall and

Ghost, MacAfee/Norton/Super Antispyware Virus Protection

Utilities, Lotus Notes, Microsoft Office Suite (Word, Excel,

PowerPoint, and Outlook) Access, Visual Basic Studio, Linux

Office Suite, Acronics, Nessus

Adobe CS4 (illustrator, Photoshop, flash

etc), Microsoft project, DM5, Workshare, PDF docs, Altris,

Activa, Smart deploy, Heat ticketing system.

PROFESSIONAL EXPERIENCE

Strasburger & Price

11-2010- 10 -2012

Technical Support Specialist

Providing network and user support for company.

Key Achievements

. Working with law industry software's and supporting users with

softwares like DM5( document management 5), Apple Products, PDA,

Interaction, Innova, Workshare, Alitris, PDF docs, Carpe Dm, Fine

PDF, citrix applications, Microsoft office suite, 2000 to 2010,

Windows XP, Windows 7, Lexis Nexes Advantage, Law Prediscovery and

all software and hardware related issues on HP products.

. Supporting applications like word and excel and create macros and

normal files to support user's application needs.

. Supporting 80 users successfully and able to train them on different

software such as windows operating systems, office products and all

the legal software's also help helpdesk in providing advance level

support to users.

. Maintains the Equipment inventory, implementing plans for equipment

standardizations and working with vendors.

. Use computers, monitoring and testing equipment to determine LAN/ WAN

network components are performing properly such as windows server

2003, 2008, Exchange server 2007, Citrix server, Cisco switch, Cisco

firewalls and Cisco routers: take corrective action to improve network

performance; and prepare equipment procurement specifications.

. Prepare standards, guidelines and security policies for network

implementation; and identify appropriate techniques and procedures for

cable and equipment installation, maintenance, monitoring and

performance improvement.

. Managing user's accounts on active directory and implementing email

rules on exchange server and firewalls. Also working with Norton

products such as ghost, Altris and recently on smart deploy.

. Using Heat for logging of user's tickets and using pervious tickets as

reference to solve issues if needed.

Bx3 Digital LLP

05-2009 - 11-2010

Network Administrator/manager

Providing network administrator support for company network

Key Achievements

. Managing network and supervising three employees to achieve desired

performance results for the company.

. Implemented new techniques in company infrastructure to improve

network performance and security by moving from workgroup network to

domain network by implementing domain controller, print sever,

exchange server and mysql server for small database management.

. Implementing server 2008, windows 7 environment and management on Dell

equipments.

. Management of users and equipment using DNS, DHCP and Active directory

Services

. Implementation and management of Symantec antivirus server to provide

better protection measures

. Supporting electronic data discovery software like law pre discovery

that deals with digitalizing the documents

. Maintain various kinds of printers ( Ricoh, Canon) with multi function

capabilities like scanning and copying machines in a Print server

environment

. Implementation of security policies and procedures to increase

discipline and productivity

. Working on office and adobe cs4 products at a advanced level like

excel, flash, acrobat etc

. Maintaining secure ftp site and web server on Linux server using VSFTP

and Apache

. Maintaining configurations and implementing rules compliance with

security policies on a Cisco ASA5505 Firewall

. Managing intrusion detection systems like snort, zone alarm and

monitoring their error logs

Net sync Network solutions

02-2009- 05- 2009

HISD project: Tech support

Providing technical support to HISD schools to support their Telpass test

Key Achievements:

. Working with 2003 server to support test proctor caching

. Providing technical support during the test

. To setup the test and maintaining their server for test for

smooth testing

United Way of Greater Houston, Houston, TX

07-2007- 11-2008

Desktop Support

Establish users and network information-security to make sure everything

is working in excellent condition. Perform all upgrades of computers,

utilities and tools.

Key Achievements:

. Providing high-class help desk support to end users, Technical

support in developing and implementing imaging and cloning of pc

using Ghost product by Norton, laptop using ghost

. Working on security management using Cisco pix 506 security

appliance, Checkpoint firewall, Norton firewall and anti spyware

programs as MacAfee, AVG, Norton.

. Solving end users permission issue using remote in application like

dame ware

. In addition, manage ticket system like magic tickets and service

desk.

. Working on different pc brands like Dell, HP, Toshiba handling

trouble shooting Testing hardware installing and upgrading monitor

cards, network cards, hard drives, DVD ROMs, memory, processor etc.

. Working on Cisco 6506 switches configure and maintaining and working

on Linksys

. Routers and net gear routers

. Managing new users account using windows 2003 server active

directory and maintain groups and permission issue.

New Orleans Grand Place Hotel, New Orleans, LA 10-2003 - 08-2005

IT support

Provided support in maintaining Hotel network working in smooth condition,

troubleshooting the network, workstation and managing the staff members.

Key achievements:

. Managing active directory including users accounts, password polices

Managing groups rights.

. Managing network, database, that includes a online hotel date base

and managing a network of one hundred users

. Troubleshooting end users problems including backup of files and

folders, sharing issue, Spyware problems and email issue on outlook

and lotus notes

. Maintaining and configuring Cisco switches, Linksys routers etc

. Working in ghost environment creating images of pc, laptops using

Norton ghost

. Active directory, designing, implementing and infrastructure

implementing

ACCOMPLISHMENTS

. Valedictorian for the Computer network System (Associate degree)

. Valedictorian for the Information security (Bachelors Degree)

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