Customer Service Representative
Resume:
Lester Harrison
*** ****** ****** // ********* ****, OH 44054
440-***-**** // ******@***.***
Summary of Qualifications
Articulate, conscientious, and creative leader with over 20 years of automotive experience and demonstrated strengths in
customer service and relationship management. Excels at selling concepts and products to others and in building high
performance teams. Known as a logical and clear communicator who adapts well in changing circumstances. Proficient in staff
management and team leadership. Particularly effective in reducing customer service complaints and rebuilding dealer trust.
Professional Experience
LORAIN CITY SCHOOLS Jan. 2009 – Dec. 2011
Substitute Teacher
Ensured the continuation of classroom lesson plans during the absence of regular teachers.
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GENERAL MOTORS CORPORATION, OH/IN 1993 – Sept. 2006
Metal Assembly Technician / Parma Stamping Plant, Parma OH [1998-Present]
Operated or assisted in the operation of automotive parts stamping out of steel. Demonstrated mechanical strengths by teaming
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on metal fabrication and stamping door parts.
Recognized for quality awareness for discovering a minute defect in a floor pan. Result: Averted a costly major spill.
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Enabled on-time team production by successfully rotating through all available production roles.
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Helped ensure a discrimination and harassment-free workplace by representing the plant at the UAW’s annual Civil Rights
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Conference.
Assembly Technician / GM Truck & Bus, Fort Wayne, IN [1995-1998]
Assisted in the on-time assembly of trucks in a team environment. Instrumental in facilitating GM’s transition to team-driven
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production in department.
o Suggested process improvements which were subsequently implemented at additional GM facilities. Led colleagues in
rolling out team process on site.
Customer Service Representative / New Venture Gear, Muncie, IN [1993-1995]
Ensured repeat business and customer satisfaction by resolving customer concerns with automotive transmissions and
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transmission parts.
Smoothed customer complaints through extensive on site problem-solving and travel to GM/Chrysler facilities in MI/IN/OH
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and Mexico City.
Decreased customer service problem reports during tenure by leveraging strong relationship with management and conflict
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resolution skills with area assembly plant representatives.
Liaised with UAW workers at GM/Chrysler plants as their appointed Hourly Representative.
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Improved relationships with GM/Chrysler dealership reps by maintaining close ties to them and resolving their concerns
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promptly and efficiently.
WENTZVILLE ASSEMBLY, Wentzville, Missouri 1985 – 1993
Automotive Assembler
Education / Training
TARKIO COLLEGE, Tarkio, MO Specialized Training
Bachelor of Science in Management, 1990 Sexual Harassment & Discrimination in the
Workplace, UAW
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