Customer Service Supervisor
Resume:
Najim (Jim) Karimi
Chino Hills, CA 91709
E-mail: *********@**********.***
Dear Sir or Madam:
The enclosed resume highlights my experience over the past two years as a
Linguist/Cultural Advisor assigned to the US Military in Afghanistan. In
that capacity, I translated sensitive and extremely important conversations
between US and Afghanistan National Army leadership groups covering a wide
range of issues including discussions on current operations, personnel
staffing, future requirements, logistics, infrastructure projects, and
garrison management. Meetings were both formally scheduled and impromptu,
often in an atmosphere of tension and volatile emotions. This required the
ability to provide accurate interpretation between high-ranking individuals
from both commands for which I received Certificates of Recognition,
Certificates of Appreciation and several Coins of Achievement.
My goal is to join your organization in a position in which I can
contribute the knowledge and experience that I have acquired in order to be
of service to my country. My earlier background encompasses management
responsibility, working successfully with various populations. Throughout
my life I have worked collaboratively with various cultures, which has been
reflected in my versatility as a linguist. I am a dedicated professional,
who is meticulous in my work and able to remain calm under extremely
stressful conditions.
I would appreciate the opportunity to discuss my background in greater
detail in a personal interview.
Sincerely,
Najim (Jim) Karimi
Attachment
Najim (Jim) Karimi
2793 Del Sol Court
Chino Hills, CA 91709
E-mail: *********@**********.***
Profile
o Linguist/Cultural Advisor with Translation Experience for the US
Military in Afghanistan.
o Secret Clearance CAT II.
o Fluent in English, Dari and Farsi.
Employment History
Mission Essential Personnel (MEP)
4343 Easton Commons, Ste. 100 June 2010 - Present
Columbus, OH 43219
Supervisor: Col. Robistow 401-***-****
Supervisor may be contacted; *********@***.***
Linguist/Cultural Advisor for US Military in Afghanistan
Assigned to the Department of Defense to assist the Task Force Protector
(TFP) Afghanistan National Army (ANA) Brigade Deputy Commander (BDC)
Mentorship and Training Team by providing accurate interpretation for the
two Commands.
. Supported the Task Force's daily interaction with the most senior members
of the ANA BDC and defused cultural and mind set differences between the
US and ANA
. Interacted between the US and ANA leadership groups regarding the day-to-
day operations of the continuing partnership mission
. Interacted with Afghanistan Ministry of Defense officials conducting
inspections at the base
. Interacted with detainee population and between ANA and US service
members regarding issues of guard misconduct
. Offered insight into matters and discussions between US and ANA BDC
leadership; accompanied the DBC on walk-through inspections of the
Detention Facility in Parwan (DFIP)
. Interpreted and provided support to DBC's bi-weekly meetings with the ANA
DFIP senior leadership and all US commanders and staff involved in DFIP
operations
. Accompanied the Staff Judge Advocate representative for the transfer of
custody procedures to the ANA Commanding General which required providing
detailed interpretation of legal documents review between US legal staff
and ANA personnel
. Met representatives and accompanied the Mentorship and Training Team
through the detainees' release process including transport out of the
DFIP at the Parwan ECP in the special release to senior leaders of the
Afghanistan High Peace Council
Najim (Jim) Karimi / 2
AWARDS 2011 - 2012:
- State of Rhode Island and Providence Plantations, Lincoln Chaffee,
Governor - plaque in recognition of dedicated service while serving
as a member of the 43rd Military Police Brigade.
- Rhode Island Army National Guard Chief of Staff - Every Man is a
Warrior Until He Is Defeated Award.
- Brigadier General Commanding Operation Enduring Freedom - plaque for
service during Joint US and ANA Operations in Bagram Afghanistan.
- Brigadier General Safiollahsafi Afghanistan National Army -
Certificate of Recognition for outstanding Performance.
- Edgar L. Perez LTC,MP Task Force Spartan Battalion Commander -
Certifications of Appreciation.
- Operation Enduring Freedom for service during Joint US and ANA
Operations in Bagram Afghanistan.
- Coins of Achievement from the following:
. One Star General - Enduring Freedom.
. Deputy Brigade Commander 43rd Military Police Brigade.
. Commander 96 MPL Battalion.
. Chief of Staff - MP 42nd Military Police Brigade.
Longo Lexus March 2008 - March 2009
3534 N. Peck Road
El Monte, CA91731
Supervisor: Chris McCarty, V.P.
Supervisor may be contacted.
Marketing Director
Planned and directed all marketing activities and managed lease retention.
. Supervised and motivated marketing managers with responsibility for
follow up to ensure retention
. Ensured a high level of customer service
. Personally handled the Penske VIPs vehicle needs
Accomplishments:
- Retention ranked #1 in the US (two awards).
- Store achieved a 65% lease retention rate and consistently ranked in
the top three dealerships in
the US.
Hilltop Lending September 2003-September 2007
1440 Bridge Gate Drive, Ste. 380
Diamond Bar, CA 91765
Owner/President
Responsible for the start-up, profitability, and day-to-day management of
the business.
. Selected the site, negotiated the lease, determined layout, purchased
furniture, selected d cor, and ordered phone lines
. Oversaw business development and day-to-day activities
. Hired, trained, motivated, and supervised a staff of 15; ensured a high
level of customer service
. Implemented policies and procedures; established strategies for business
success
. Reviewed loan files; approved submissions to lender oversaw compliance
Najim (Jim) Karimi / 3
Longo Lexus April 1995-January 2003
3534 N. Peck Road
El Monte, CA91831
Supervisor: Chris McCarty, V.P.
Supervisor may be contacted.
Marketing Director
Supervised marketing activities and oversaw lease retention.
. Supervised and motivated staff to ensure follow-up for client retention
. Ensured a high level of customer service
. Established long-term relationships with customers resulting in a pattern
of repeat business, customer loyalty, and referrals.
. Maintained a follow-up system with owners to encourage repeat and
referral business and contribute to client satisfaction
Mitsubishi Motors Alhambra, CA 1987 - 1995
General Manager - Responsible for the P&L and all aspects of the business
for an absentee owner.
Education
Afghan Institute of Technology Diploma 1975
References Furnished Upon Request
Contact this candidate