Accounts Manager/Customer Experience Manager

CHRISTINE FRAZIER

*****************@*****.***

214-***-**** Kenosha, WI 53140

OBJECTIVE: To obtain a position that will enable me to use my strong

organizational skills, creative strategies, and ability to work well with

people

SUMMARY: Executive Support, Operations, Team liaison/building, Vendor

Management, Writing, Account Management, Microsoft Office, Executive

presentation development, Staff motivation, Employee training and

development, Database Management

SKILLS: Microsoft Office, Excel, Powerpoint, Keyword, MindNode, Microsoft,

Mac, travel arrangements, social media, excellent communication skills,

ability to meet work independently or as part of a team to meet project

deadlines, multicultural awareness with a high level of adaptability.

EXPERIENCE:

DIRECTOR OF SALES AND MARKETING June 2011-Present DEEP SOAPS Dallas, TX

Product research, creation and testing of all-natural body products.

Maintain a broad customer base, fill custom orders, package, ship products,

process payments. Maintain all social media outlets, schedule and attend

events regularly to promote and sell our products.

ACCOUNTS MANAGER November 2009-March 2011 MATHESON, INC. Las Colinas, TX

Organized contract packages, pricing and renewals. Oversaw collections,

billing, credits, credit card payments. Worked directly with 50+ high

revenue clients regarding their services, products, and contract pricing.

Updated data system with appropriate payments, debits, and price changes.

Communicated heavily with Sales reps in order to keep customers up to date

and knowledgeable of their contract terms. Provided support towards SEOs

and sales team in managing operation workflow. Successfully established

effective systems for record retention by creating database for daily

correspondence tracking. Contacted clients regarding unpaid and underpaid

accounts, resolving all issues while maintaining a positive and pleasant

attitude. Used customer and prospect contact activities tools and systems,

and updated relevant information held in these systems.

ACCOUNTS MANAGER /BILLING November 2006-October 2009 FUJITSU Richardson TX

Handled all administrative tasks for the team to include copying, filing,

scanning, faxing and general office work. Answered and directed calls to

appropriate employees. Performed accounts receivable duties including

invoicing, cash application, researching chargebacks, discrepancies,

issuing credit memos, reconciliations and responding to customer requests

for documentation. Responsible for monthly cash flow Intake/Outtake

management Worked directly with Sales team and SalesForce.com. Put together

product pricing packages and contract initiations. Created, updated,

analyzed financial data incoming and outgoing within company database.

Scheduled conference & personal worldwide meetings. Supported Project and

Service Delivery managers, and interacted directly with customers &

vendors. Served as a corporate liaison between the finance, IT and

marketing departments. Performed regular telephone contact with providers

to discuss status of rebilling and reimbursement process to ensure account

resolution. Handled multiple vendor accounts. Edited/created work orders &

customer data sites. Handled monthly summary invoicing for both Canadian

and United States offices. with appropriate currency and tax conversion.

GENERAL MANAGER June 1998-October 2006 ANTHONY'S PIZZA & PASTA Rockwall, TX

Handled all administrative duties to include copying, filing, scanning,

faxing, billing. Created daily, weekly, monthly, and annual reports. Set

agendas, calendar, appointments, meetings, and services. Managed

correspondence, accounts payable/receivable, billing, deposits, and

financial reports. Created spreadsheets, PowerPoints, marketing

tools/products, and presentations. Maintained and responded to company e-

mails and website inquiries. Provided support in all areas of public

relations/customer service. Analyzed all incoming and outgoing data.

Maintained bi-monthly employee salary reports. Updated extensive client

database on a daily basis.

EDUCATION: UNIVERSITY OF TEXAS AT DALLAS 2004-2006 RICHLAND COLLEGE 2002-

2004 Referrals available upon request.

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