Management Project Manager

Douglas E. Marshall

**** **** *****, ***** ********, MD, 20774

Phone 301-***-**** Email: ***********@***.***

Bio: http://portal.sliderocket.com/BUAZV/-D-Marshall-Bio

Senior Manager with PMO & HRIS

Results-oriented manager with multiple full life-cycle ERP implementations

across multiple industries and public sector. PMO build experience aligning

technology, procedures, deliverables, KPIs, and internal controls.

Experienced at guiding clients through all phases of global project

implementation and assisting clients with outlining HRIT tactical and

strategic approaches. Demonstrated ability to maximize organizational

resources, manage scope and risk while driving complex projects to

completion. Experience with multiple service delivery process models from

full outsourcing to client managed solutions. Accustomed to concurrent

project management for multiple clients in a fast-paced environment and

managing matrixed domestic and off-shore resources. Hands-on experience

with sales-to-services including support operations. Leadership style is

characterized by consistency, competence, communication and character.

Skills include:

. Broad management consulting experience including BPR, influencing, SAP

implementations -stand-alone and integration with legacy systems,

client management

. Nine years of ERP client business process requirements gathering,

development and delivery experience

. Global program level project management

. Rapid project/functionality deployment

. Issues resolution, actions and risk management

. Test management

. Experience working autonomously within the framework of established

policies and procedures

. Financial services industry shared services background

. GPHR - Expected December 2012

. PMP Certification - Expected January 2013

Select List of Clients

|Maxim IC - Integrated analog and mixed-signal semiconductors |

|Lonza - A global leader in life-sciences supplying biopharmaceuticals |

|Harman - A global provider of premium audio and infotainment solutions |

|IKEA - A leader in home furnishing products |

|Northrop Grumman - A global provider of solutions in aerospace, electronics |

|information and technical services |

|ExxonMobil - World's largest international provider of oil and gas |

Professional Experience

Automatic Data Processing, Inc. (ADP), Roseland, NJ June

2007 to November 2012

GlobalView (SAP), Regional Project Manager - Americas

Comprehensive borderless Human Resources and Payroll outsourcing

solutions to global clients

Responsibilities: Concurrent management of multiple projects and internal

Project Management Office initiatives. Management of project scope,

timelines, personnel, risk management, budget responsibilities and

project change control process. Management of key stakeholder

relationships and expectations. Administrative tasks include project

status reporting, assuring high quality project deliverables, adherence

to implementation methodology to ensure clean internal audits.

Accomplishments

. Multiple full life-cycle implementations of SAP & Payroll solutions

including benefits integration, tax and garnishment functionality and

third party interfaces for global clients in life sciences, home

furnishings, and financial services industries.

. Led merger and acquisition systems integration for major life-sciences

client previously live on SAP. Activities included: solution design

modifications, wage type definition, enhancements to third party

interfaces, taxes, testing, and cut-over activities.

. Led internal strategic and tactical planning initiative for ADP

GlobalView Future State 2015. Planning areas included: Process

improvement from Sales to Service; Technology enhancements for improved

information and workflow integration, and; Staff Development and

Retention.

. Spearheaded initiative to improve the ease of use and clean-up of

internal knowledge repository. Repository estimated value is greater

than $3M and its use spans 74 countries.

Douglas Marshall, Inc., Upper Marlboro, MD August 1998 -

June 2007

Principal and Owner

Human Capital Management consulting firm delivering ERP implementation

services to direct clients and staff support to Big 5 consulting firms

Responsibilities: Project management of SAP HCM implementations and

integration with key finance, sales and logistics components to fulfill

strategic objectives across public and private sector clients.

Deliverables included project status updates, stakeholder management,

development of shared services organizations and participating in client

satisfaction surveys.

Accomplishments

. Team Lead - Federal Government Agency - integrated HRand time

management solution with sales and logistics functionality that

resulted in full product costing and improved accuracy of client

billings. Total project value $50M.

. Team Lead - Petrochemicals client - HRIT Service and Support function.

Daily responsibilities included systems operations monitoring and

maintenance.

. Team Lead - Petrochemicals client's merger and acquisition client

previously live on SAP. Activities included: solution design

modifications, interface development, systems and process testing, and

go-live activities.

. Team Lead - Health Services client - led test team responsible for time

management and related payroll integration. Responsibilities included

test plan development, logistics, scheduling, execution and integration

with other testing initiatives.

. Team Lead - Federal Intelligence Agency - Led re-design and development

of training materials resulting in increased participant understanding

and greater satisfaction of the performance management process roles

and responsibilities.

Ernst & Young LLP December 1995 to

August 1998

Senior Consultant, Performance Improvement

Leading management consulting firm

Responsibilities: Business process performance improvement - activity

based costing; and, SAP HCM implementations and Training delivery.

Additional responsibilities included contributions to internal

repositories, and other internal control initiatives.

Accomplishments

. Delivery of costing system to the marketing division of a major

financial services firm

. SAP HR certification

. Full life-cycle SAP training program for a family theme park and media

entertainment company

Prudential, Newark, NJ December 1985

to June 1993

Associate Manager, Corporate Services

Life insurance and asset management to individuals and institutional

customers

Responsibilities: Oversight of Forms Distribution Office (FDOF) call-

center operations. FDOF operations included printing and distribution of

insurance forms and brochures required by the sales force and corporate

operations. Additional responsibilities included expense management and

cost budgeting for multiple corporate functions including planning for

major expenditure, monthly, period to date, and quarterly basis variance

explanations.

Accomplishments

. Strategic outsourcing: Assisted in the development of requirements,

RFP, RFP evaluation, negotiations on third party staffing and

facilities dispensation of Printing & Forms Distribution operations for

national financial services firm individual and group insurance

operations and field offices.

. Development of a system to anticipate delivery date forms and

materials.

. Development of Fee-for-Service algorithm - variable shared services

operational costs, and delivery logistics.

Education & Memberships

Rutgers - The State University of New Jersey

. M.B.A., Human Resources, Organizational Development Graduate School of

Management

. B.A., Economics, Rutgers College

Society for Human Resource Management (SHRM)

Reading List

. "Generating Significant Value with Oracle ERP Shared Services",

Oracle White Paper

. "Influencer, The Power to Change Anything", Patterson, Grenny,

Maxfield, McMillan, Switzler

Applications

SAP ECC6; Microsoft Project, Excel, PowerPoint; Planview; SharePoint;

MeetingSense; PeopleSoft (Executive overview); Remedy (Executive

overview); Clarity (Executive overview)

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