Customer Service Sales

OBJECTIVE: Seeking a position as a Ticketing Agent

SUMMARY OF QUALIFICATIONS

. Spoken languages: English, Romanian and Hungarian

. Ability to type over 50 words per minute

. Proficient in Microsoft Word, Excel, Access, PowerPoint, Electronic Mail,

OS: Windows 98/2000/XP/Vista/7 as well as MS Dos, AIC, Magnal, Starcare,

7locks, C++, Java, Visual Basic, Visual C++, Visual C# and .NET

. Ability to learn and master new software programs quickly

. Posses excellent time, organization, communication skills

. Quick learner, hard working, posses excellent interpersonal skills and

initiative

. Reputation for dependability, honesty, dedication and enthusiasm

COMPUTER TRAINING

. Typed letters, memoranda, faxes and e-mails with accuracy, timeliness and

adherence to proper formatting guidelines

. Utilized mail merge feature to create form letters, mailing labels, and

envelopes integrating Word, Excel or Access as data sources

. Designed templates for letterhead, memos and forms containing AutoText

entries, key assignments, macros, and special formatting and styles

. Created PowerPoint presentations marketing businesses' products and

services

EXPERIENCE

Travel Agent, S.C Atlassib S.R.L, Lugoj, Romania, 2012-2012

. Collect payment for transportation and accommodation from customer.

. Converse with customer to determine destination, mode of

transportation, travel dates.

. Book transportation and hotel reservation, using computer or

telephone.

. Provide customer with brochures and publications containing travel

information, such as local customs, points of interest or foreign

country regulations.

Service Operations Professional, Startec Global Communications, Toronto,

2009-2011

. Telecom order entry/processing, completing requests from Sales and

Customer Service departments,

Including change requests, PIC-care related work such as

maintenance, provisioning customer's accounts,

troubleshooting.

. Provide a combination of technical and project management support

for clients projects involving data,

Voice and advanced and core IP technologies.

. US and Canada file transfers of incoming and outgoing data files

with various local carriers, related TCSI codes and OCNs.

Customer Service Representative, Startec Global Communications, Toronto,

2008-2009

. Handled large call volume (up to 100 calls daily) in a professional

and courteous manner

. Successfully performed all aspects of customer service, including

problem solving, answering questions, and working with customers to

ensure excellent service, resolved billing questions and disputes,

and performed data entry

. Prepared weekly sales reports for the sales team and sales

management.

. Receives checks and enters purchase orders accurately into there in

house computer system, checks and prints order confirmations.

. Dealt tactfully and effectively with customers while resolving

various technical issues

Inbound Sales Representative, Startec Global Communications, Toronto, 2007-

2008

. Provide customer sales and service support in an inbound sales

contact center environment.

. Use a consultative selling approach to help the customer to find

the exact product they need.

. Deal with customer inquires, verifies order and other information,

or transfer the customer to correct source in order to provide the

best service for the given situation. .

Outbound Sales Representative, Startec Global Communications, Toronto, 2006-

2007

. Contacted private individuals or businesses by telephone in order

to solicit sales for goods or services.

. Handled sales conference calls and follow ups to develop and pursue

new residential and business accounts.

. Answering telephone calls from potential customers who have been

solicited through advertisements.

Volunteer, New Experiences for Newcomer Women and Toronto

Intergenerational, Partnerships-Seniors in Cyberspace Program, Toronto,

2005

Warehouse Administrator, S.C. Manitoba S.R.L., Lugoj, Romania, 2002-2005

. Coordinated the handling, storage and flow or finished product through

the warehouse.

. Received daily production and shipping plan; adjusted storage space

so that excess can be stored in warehouse.

. Confirmed availability of items to be shipped by checking inventory

records.

. Conducted frequent partial physical inventory audits to verify

accuracy of records.

. Sent e-mail with the products and stocks.

Supervisor and Warehouse Administrator, S.C. Dunarea Textile S.R.L., Lugoj,

Romania, 1999-2002

. Operated and directed activities in the warehouse operations

representing supervision of 12 people.

. Successfully managed logistics and overseas transport of products.

. Conducted frequent partial physical inventory audits to verify

accuracy of records.

. Prepared employee schedule.

. Weekly reports regarding productivity numbers, expenses, overtime

and overall operations.

EDUCATION

Computer Programmer Diploma, Stratford Career Institute College, Montreal,

Canada, 2011

Accounting & Bookkeeping Certificate, Overland School, Toronto, Canada,

2009

Computer Software Developer Cerificate, Research Institute for Computers,

Timisoara, Romania, 2003

Theoretical High School Diploma, Iulia Hasdeu, Lugoj, Romania, 1997

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