Customer Service Quality Assurance

***** **** ***** ***** ***** 561-***-****

West Palm Beach, Florida 33412 Business: 954-***-****

E-mail: *******.********@*****.***

Peterlee Anthony Francis

Education 1996 - 2001 Suncoast Community High School Riviera Beach, Florida

● High School Diploma.

● International Baccalaureate Diploma Recipient.

● Ranked in the top 20 nationally in Congressional Debate.

2001 - 2005 University of Florida Gainesville, Florida

● Studied History and Political Science.

2006 – 2009 South University West Palm Beach, Florida

● Earned a Bachelor of Science Degree in Legal Studies.

● Related coursework includes: Legal Writing, Legal Research, Advanced Civil

Litigation, Contracts, Torts, Trial Techniques, Constitutional Law, Environmental

Law, Family Law, Employment Law, Criminal Law, Insurance Law, Bankruptcy

Law, Real Estate Law, International Law, Criminal Law, Computers in the Legal

Office, and Estate Planning/Trusts/Probate.

● Legal Portfolio Available upon Request.

Professional 1995-1996 Camp Shalom West Palm Beach, Florida

Experience Camp Counselor

● Planned and participated in activities for (11-14) 1st and 2nd grade campers.

● Red Cross certified.

● Provided musical entertainment for daily and weekly camp related activities.

2002 Krane Products Inc. West Palm Beach, Florida

Telephone Sales Representative

● Participated in various telemarketing campaigns selling multiple products

and providing customer service.

2002-2003 The Clinton Group Gainesville, Florida

Supervisor/Quality Assurance Representative.

● Directly responsible for the performance and success of between

(5-15) representatives.

● Conducted training sessions for new representatives to the company on

both political and commercial campaigns.

● Assisted company with the monitoring and scoring of phone calls to ensure

quality assurance.

2006-2008 Comcast Communications West Palm Beach, Florida

Customer Service Representative

● Complete customer care

● Troubleshooting

● Sales

● Customer retention.

2008-2011 Comcast Communications Sunrise Florida

Comcast Commercial Inside Sales Representative

● Sales of Comcast services and products to, small to medium size businesses.

January 2011-Present CEO/Owner of Francis Professional Paralegal Services LLC

Proudly serving the following Attorneys and Law Firms:

● Law Offices of Jamie Alvarez, P.A., Jamie Alvarez Esq.

-Full Service Bankruptcy Petition Preparation (Chapter 7)

● Denis Law Offices, P.A., Ursula C. Cogswell Esq.

-Foreclosure Defense

-Loan Modification Preparation

-Criminal Defense

-Civil Litigation/Personal Injury

-Immigration

-Bankruptcy

-Coordinating Hearings/Calendar Management

-Filing

-Collections on Delinquent Accounts

Additional Skills/Talents:

● Unmatched Verbal Communication Skills

● Pristine Written Communication Skills

● Highly Proficient with Windows and Macintosh Computers

● Strong working knowledge of Microsoft Office Products, including

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft

Outlook, and Microsoft Power Point.

● Professional Drummer/Percussionist/Drum Instructor with almost 20 years of

experience.

Contact this candidate