Human Resources Sales

ADHISHA DEWPURA

Ottawa, ON H: 613-***-**** C: 613-***-**** ********@*****.***

CAREER PROFILE

Supportive and creative human resources professional with experience working in fast paced

business in the public and private sector. Knowledgeable of recruitment, retention, training,

organizational performance and change management. Always at my best when I know that my work

has a positive impact on other people.

EDUCATION

Bachelor of Commerce, specializing in Human Resources Management 2011

Telfer School of Management, University of Ottawa

PROFESSIONAL DEVELOPMENT

Working towards becoming a Certified Human Resources Professional (CHRP) by studying for

National Knowledge Exam (NKE) for June 2013.

KSAOS

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS

Human Resources

• Provided guidance in the areas of compensation/benefits, recruitment/selection, program

design and implementation, job analysis, and performance management that can help plan,

develop, implement and evaluate human resources policies and programs.

• Examined the development of strategic human resource policies and programs in the areas

of performance and appraisal programs, compensation/benefits, high-performance culture,

talent management, job security, employee morale/motivation, loyalty and fairness, and

occupational safety.

• Analyzed the concepts of individual and group behaviour as they affect performance in

organizations including, communication, decision-making, leadership and structural issues.

• Designed and delivered effective training programs using PowerPoint.

• Trained new co-workers and managers on point of sale procedures.

Marketing:

• Analyzed numerous marketing strategies through extensive case studies as well as

developed a marketing business plan for a jewellery store.

• Responsible for researching and implementing different sales strategies.

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Client Service:

• Reassured clients by continuously smiling, being friendly and genuinely caring about what

they needed.

• Mediated conflicts while addressing complaints and concerns to the client satisfaction.

Management:

• Identified the strategic issues that organizations face including the development of an

organization's strategic directions.

• Created a work environment that promotes innovation and peak performance.

• Integrated high-performance expectations into everyday business practices.

• Analyzed ways of enhancing management decision-making process through the application

of economic theory.

Clerical:

• Called clients to reconcile information or request for documentation.

• Updated financial and non-financial computerized data and looked up missing information

through different types of searches within the database.

• Exceeded my expected production rate by approximately 35 % with an overall accuracy of

98 %.

EMPLOYMENT HISTORY

Assessment Processing Clerk

Canada Revenue Agency 2009 – 2012

- Administers tax laws for the Government of Canada and other various social and economic

programs delivered through the tax system.

Assistant Manager

Dewpura Jewellers 2008 –2011

- This family owned and operated jewellery store specializes in jewellery repair and sales.

Sales Associate

The Bay 2007 – 2012

- The main brand of Hudson’s Bay Company (HBC), with a chain of 91 department stores that

operate across parts of Canada

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PASSIONS & OBSESSIONS

Puzzles

Moonlighting as a pseudo-academic/ career advisor to anyone willing to listen, spend spare time

uncovering hidden talents. Then, persuading people to find a career that is right fit which is worth

more than a paycheque. People are puzzles and each one has a right fit somewhere.

I have also been known to spend hours solving puzzles (Sudoku, Jigsaws, word searches, etc.) I

never give up and do not rest until I figure things out. I am all about finding the solution and usually

expect the same from the people around me.

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