Customer Service High School

Christopher M. Brown

*** **** *****, *********, ***** Carolina 980-***-**** ************@*****.***

EDUCATION_____________________________________________________________________________________

A.A. Central Piedmont Community College Forthcoming, Dec. 2013

Physical Therapy Assistant/General Education

H. S. Diploma David W. Butler High School June 2001

CERTIFICATIONS________________________________________________________________________________

Certified Personal Trainer World International Training School April 2008

Apex Certified Nutritional Assistant Lifestyle Family Fitness

July 2008

RELATED EXPERIENCE_________________________________________________________________________

Bar Manager FireWater Grill March 2012-Present

• Performs Human Resource responsibilities to include hiring and training of bartenders/serving staff, calculating

total sales for business day and closing operations of dining establishment.

• Manages and directs daily operations of bar employees to ensure quality customer service.

• Coordinates and oversees schedules for bar employees.

• Conducts and monitors inventory of food and beverages.

• Organizes special events and private parties as requested by professional athletes, local celebrities and community

members.

Personal Trainer Lifestyle Family Fitness Aug. 2007- Sept.2009

• Assessed members’ strength, flexibility and conditioning to build a progressive exercise program specialized for

the individual.

• Supported clients in setting and managing personal health and fitness goals.

• Organized and designed individual and group exercise workouts for potential clients and new members.

• Developed a progressive training program for high school and college athletes.

Central Processing Associate HSBC Mortgage Services Sept. 2003- July 2007

• Retrieved loan files and organized outdated loan files from off-site storage facility.

• Copied and shipped needed loan paperwork to underwriters and marketing firms.

• Order supplies for all office employee on weekly basis and special request.

• Answer emails sent from various departments to retrieve important documentation and send to specialist.

(Checks, interest rate, payment consolidation, trailing documents, Co-signer info, etc.)

• Sign- in and check all mail and to send various departments to be processed

OTHER PROFESSIONAL EXPERIENCES___________________________________________________________

Morning Bartender; Bar-Back; Security Bad Dog Bar & Grill June 2008-March 2012

• Maintained safety and order of restaurant establishment by ensuring proper age of

• Assisted management and bar employees with necessary closing duties to ensure cleanliness and neatness of

establishment.

• Performed bartending responsibilities and stocked bar with needed inventory in order to ensure proper customer

service during morning and night shifts.

Concierge; Member Services; Locker Room Associate Quail Hollow Country Club Sept. 2009 –March 2012

• Met and greeted new members and their guests to provide assistance and ensure customer satisfaction.

• Maintained cleanliness and neatness of locker room lounge and bar.

• Worked as bartender/server for club members and their guests.

• Conducted monthly inventory for beverages and locker room supplies and stocked inventory as needed to ensure

efficient services.

Assisted in the planning and organization of the Wells Fargo championship during the PGA TOUR and hosted

participating athletes by arranging reservations and other needed services

References Available Upon Request

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