Customer Service Administrative Assistant

Trina Wagoner

**** * ****** ***** *** *

Long Beach, CA 90807

Cell: 562-***-****

Email: ************@*****.***

OBJECTIVE: Seeking a General Office/Customer Service Position that is

motivating and rewarding where I can utilize my abilities

and education.

SUMMARY: A dependable quick learner, skilled and hardworking

professional. Training to include certification in

Computerized Business Accounting Featuring, QuickBooks

2000. One who enjoys the satisfaction of a job well done

also a team player who possesses excellent PC skills,

including MS Office.

SKILLS: ? Windows 2000 ? QuickBooks ? AR, AP, GL

Payroll

? MS-Word ? MS-PowerPoint ? Lotus 123 for

Windows

? MS-Excel ? Internet ? Typing 35

WPM

? MS-Access ? Email ? 10 Key 30WPM

EXPERIENCE:

Accounting & Computer Skills

. Ability to process A/R utilizing QuickBooks '2000 to

Compile company/customer/employee information, ordered,

entered products into inventory, created invoices cash

sales, deposits, reports charts and graphs

. Processed A/P utilizing QuickBooks '2000 to: Process

checks, used bank account registers, entered bills, paid

bills, transferred funds handled expenses

. Ability to process Payroll in QuickBooks to: Enter

employee information, generate payroll checks, track tax

liabilities, payroll taxes, generate/print forms 940 and

941

. Produce reports (trail balance, income statements and

balancing sheets)

. Utilized MS Excel '2000 to product spreadsheets

utilizing formulas

. Produce graphs, charts and performed important junctions

in MS Excel

. Created business correspondence in MS Word '2000

. Input customer information, created queries/reports

utilizing MS Access

Customer Service

. Handle heavy volume of customer request, determined and

fulfilled requirements

. Provided excellent customer service, answered questions

while promoting products

. Trouble shoot customer problems, responsible for

maintaining return business

. Worked directly with customers, successfully resolving

problems/providing information

General Office

. Provided administrative support for various department

managers and staff

. Assisted with inventory process, preformed product

stocking and merchandising

. Verified inventory availability; arranged delivery

through shipping department

. Handled multiple tasks and prioritized daily work to

meet deadlines

. General office duties included word processing, filing,

faxing, photocopying

EMPLOYMENT HISTORY:

Orchard Supply Hardware., Long Beach, CA 03/10 -

present

Cashier

Los Angeles Metro Inc., - Los Angeles, CA

01/10 - 01/11

Bus Operator

Cash America Inc., - Long Beach, CA 06/03 -

09/09

Customer Service

Welltech, Inc., - Carson CA 10/00 -

03/02

Safety Attendant

Foundation of Hope, Inc., - Los Angeles, CA 03/00 -

09/00

Administrative Assistant

Austin News Services, Inc., Inglewood, CA

01/99 - 02/00

Customer Service

Long Beach City College, Inc., Long Beach, CA

08/93 - 12/98

Student Assistant

EDUCATION: Practical Data Processing, Inc., - Artesia, CA

Certificate in Computerized Office Automation 05/31/02

REFERENCES: Available upon Request

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