Customer Service Sales

Mark Witt

San Jose, CA ***** 408-***-**** ( *********@*****.***

Summary

A staffing and administrative professional valued for my interpersonal and

trouble-shooting skills; Adept at communicating across all levels of an

organization with discretion and aplomb; Highly organized and a stickler

for details; An energetic and enthusiastic team player with a passion for

excellence.

Key Skills

|In-Depth Knowledge of|Knowledge of HR Policies, |Technology Proficient |

|Staffing and |Procedures and Compliance |Excellent Communication|

|Recruiting Procedures|Records Management |Skills (Written/Verbal)|

| |Strong Organizational Skills| |

|Meeting and Event | |MS Office, Outlook, |

|Planning | |Adobe Acrobat |

|Office Management and| | |

|Supervision | | |

Professional Experience

Staffing, Recruiting and Administrative Support

< Recruiter for healthcare professionals and IT industry. Ability to

staff for all levels of personnel, from temporary travel positions to

direct placement C-Level IT roles.

< Maintained a fill rate of 89% for all recruited healthcare and high-

technology placements.

< Provided superior administrative support to CEO and in house staff.

< Assisted employees with inquiries such as address and total allowance

changes, W2 replacement, direct deposits, payroll, and other employee

related issues. Maintained integrity of internal database.

< Reviewed resumes and determined best placement strategies.

< Maintained employee personnel files, confidential records, background

checks, and drug screen results.

< Processed tax credit forms and other state required forms in a timely

manner.

< Processed time records, verified hours worked, and sent to corporate

office for payroll processing.

Communication, Customer Service and Sales

< Responsible for answering multi line phone and assisting associates

with inquires.

< Strong ability to multitask in a fast paced high pressure environment.

< Greet customers, clients and job seekers; process employment

applications and verify information for accuracy.

< Maintain a high level of customer service and client relations based on

outstanding communication and interpersonal skills.

< Develop and maintain a successful pipeline of prospects.

< Re-establish and maintain relationships with existing clients while

driving new business.

Organization, Planning and Training

< Possess a strong operational background and knowledge which supports a

consultative sales approach

< Schedule and conduct regular staff training to enhance industry

knowledge.

Employment History

RIGHT AT HOME - Santa Clara, California

09/10 - 03/12

Administrative Assistant

. Recruited over 600 new employees for home care positions

. Coordinated and conducted more than 2,000 interviews

. Developed staffing strategies, office management, and employee policies

for an office of

more than 200 employees

. Responsible for managing the budgeting and providing administrative

support for branch

. Trained and oriented all new field staff

TARGET - San Jose, California

12/09 - 06/10

Front End Supervisor

. Maintained employee schedules for a team of 26 front end cashiers

. Provided superior customer service for both internal and external

customers - received raise

after 5 months

. Managed store safe and daily cash register reconciliation

CARED FOR FAMILY MEMBER with serious illness

05/08 - 10/09

TECH-FINDERS/VALLEY HEALTHCARE - San Francisco, California

03/07 - 04/08

Recruiter

. Recruited over 20 IT professionals for senior level positions with Bay

Area technology

companies (i.e. HP, Oracle, Tesla Motors, Nimblefish, Apple)

. Recruited over 50 registered nurses for national travel assignments with

acute care and

correctional facilities

. Conducted background checks and professional licensure compliance for all

placements

. Negotiated all employment contracts, prepared and extended offers to

candidates (including

salary, relocation packages, and sign-on and annual bonuses)

PERSONAL TRAVEL out of state

07/06 - 02/07

IKEA - West Sacramento, California

02/06 - 06/06

After-Sales Manager

. Hired, trained, and managed approximately 50 associates

. Managed 4 retail sales departments (i.e. furniture handout, home

delivery, customer

resolutions, and returns)

. Administrative support for a senior management team of 8 managers

MURPHY'S MAGIC SUPPLIES - Rancho Cordova, California

08/05 - 02/06

Account Manager

. Developed 100 wholesale accounts

. Managed pricing, fulfillment, and support of company sales strategy,

resulting in a 25%

increase in revenue for those accounts

Education

UNIVERSITY OF PHOENIX / Distance Learning

MBA: Human Resources Management

Graduation: June 2014

UNIVERSITY OF CALIFORNIA, BERKELEY / Berkeley, CA

Bachelor of Arts: American Studies

Major GPA: 3.7

Contact this candidate