Customer Service Sales Representative
Resume:
Rocky Raymond 908-***-****
*** ****** ***. *** ** Elizabeth NJ 07202 ************@*****.***
|Objective |
|Highly motivated team player looking to obtain a full time position that will afford me the opportunity to |
|utilize my skills and gain professional and practical experience. |
| |
|Skills |
|Comprehensive knowledge of programming, operating systems, and application software |
|including Microsoft Office Suite (Excel, Word & PowerPoint) |
|Can type 50 w/p/m |
|Experienced with medical terminology |
|Excellent oral and written communication skills |
|Ability to work efficiently and effectively independently or in a team |
|Skilled in handling customer inquiries and phone presentations in an outgoing yet |
|professional manner |
|Familiar with general office equipment including copiers, fax machines, and cash register |
| | |
|Professional Experience | |
| | |
|Feb. 09' - Aug.12' Horizon BCBSNJ | |
|Newark, N.J | |
|Principal Claims Clerk/Customer Service | |
|Extract, screen, and prep mail, including external or interoffice, for| |
|accurate workflow purposes and timely processing, sorting into | |
|pre-established categories. This may include priority mail. | |
|Utilize computer to perform administrative clerical functions to | |
|fulfill customer needs | |
|Achieved a quality score of 97.78% or better in performance | |
|Fully trained on front end functions involving, but not limited to: | |
|Scanning, Prep and Batch, Enrollment sort, Database entry ect. | |
| | |
|Feb. 08' - Feb.09' New York Community Bank | |
|Elizabeth, N.J | |
|Part- Time Teller/Customer Service | |
|Efficiently processes both the paying and receiving of customer | |
|transactions in a timely matter | |
|Pays attention to detail with excellent verbal and written | |
|communication skills | |
|Outstanding customer service skills including the ability to manage | |
|and diffuse irritated customers | |
|Ability to multitask and service customers in person as well as | |
|receive inquiries via phone, fax, mail, e-mail, etc. | |
|May.07'- Jan. 08' Sovereign Bank | |
|Springfield, N.J | |
|Customer Service Representative/Teller | |
|Takes responsibility for delivering World Class Customer Service which| |
|meets and exceeds the customer's expectations | |
|Processes ATM transactions and assists in settlement | |
|Understands the CSR/teller standards and check cashing guidelines and | |
|performs accordingly | |
| | |
|Rocky Raymond | |
|page 2 | |
|Feb. 07' - Dec. 07' Galloping Hill Inn. Caterers | |
|Union, N.J | |
|Hostess/Waiter | |
|Handle telephone communications, reservations, and banquet | |
|coordination with professionalism | |
|Responsible for up to 20 servers at fine dining banquet hall with a | |
|combined capacity of up to 340 guests | |
|April 05' - Sept. 07' Ray's Gift Center | |
|Elizabeth, N.J | |
|Senior Sales Representative/Customer Service | |
|Introduced new mail code system, which reduced filing errors and | |
|increased timely delivery | |
|Suggested new products that increased earnings by 23%; Purchased 70% | |
|of company's raw materials | |
|Received company's highest sales award for 2007 | |
|Sept. 02'- Sept. 03' Trinitas Hospital | |
|Elizabeth, N.J | |
|Nursing Assistant | |
|Computer skilled, managing heavy daily patient volume including | |
|telephone triage, appointment scheduling and patient referral | |
|Proficient in all documentation/record maintenance/paperwork to ensure| |
|accuracy and patient confidentiality | |
|Assist patients with care, take vital signs, prep for procedures, draw| |
|blood, and obtain specimens | |
|Assist R.N. with sterile and non-sterile dressing changes | |
|Remain calm and professional during times of critical need | |
|Successfully complete all jobs by time requested | |
|Education |
|Sept. 07'- current Union County College Cranford, N.J |
|Currently working towards B.A., Business and Sports Management |
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|References are available upon request |
Contact this candidate