Customer Service Manager

T hiery Gustave

*** ********* ****** *** *, Elizabeth, NJ *********-***-*************@****.***

Career Goal

To obtain a position that will provide opportunities for professional growth while utilizing my knowledge and skills

to help the company grow.

Education

Kean University, Union, New Jersey, Graduated May, 2012

Bachelor of Science in Finance

• Major: Finance

Relevant Course Work:

Financial Markets & Institutions Principles of Investments

Capital Budgeting Fundamentals of Finance

Analysis of Financial Derivatives Financial Accounting

Economic Forecasting Managerial Accounting

Management Information Systems Operations of Management

Internship Experience

5/11-9/11 Financial Advisor Assistant Internship, First Investors, Woodbridge, New Jersey

• Assisted District Manager in recruiting new clients

• Train new Finance Interns

• Presentation to Financial Advisor of effective and efficient finding to better suite clients

• Record keeping, sorted files, data entry

• Provided Exceptional Customer Service

• Designed and organized Excel spread sheets to keep updated information on new and

existing clients

• Provided leadership for meetings and presentations for new training and development

plans

• Assessment of various financial markets in trading live stock

• Balance management of referral activities, customer follow-ups and administrative

tasks

Work Experience

3/10-Present Certified Public Accountant Assistant, EATS – LLC. Accounting & Tax Service, Roselle, New

Jersey

• Assisted CPA to file taxes for new and current clients

• Assisted Manager in recruiting new clients

• Assessed new and current clients files to insure the company abided by IRS rules and

regulations

• Updated clients files on company’s database/server

• Effectively source business prospects and employ client acquisition techniques

1/10-3/10 Temporary Customer Service Representative, Rider Insurance, Springfield, New Jersey

Relevant Skills:

• Exceptional Customer Service

• Ability to Multi-task, detail oriented, and excellent organizational skills

• Ability to work under pressure

• Conflict Resolution

• Effective Verbal Communication

• Time Management

• Effective Sales Techniques

• Maintain quality control/ satisfaction records

• Taking Initiative seeking new ways to improve customer service.

Responsibilities:

• Interact with customers to ensure a satisfying experience

• Create and organize employee schedule to ensure adequate coverage

• Mediate information between management and customers

• Adequately collect and process payments

Computer Skills:

• Experienced Windows XP, Vista,

• Microsoft Office 2003, 2007,2010 – including Word, Excel, Access, PowerPoint

Language:

• Fluent in Haitian Creole, English

• intermediate in Spanish

Extracurricular Activities:

•

(2008-2011) Member of Kean University Soccer Team

•

Captain of EO United, Semi-Pro League Soccer Team.

References will be furnished upon request.

Contact this candidate