Administrative Assistant

Viki J. Caldwell

***** ** ***** *****, ********, WA 98034

Home: 425-***-**** / Mobile: 425-***-****

Email: ****.********@*****.***

OBJECTIVE

Securing a permanent, full-time Administrative Assistant position for a great employer who can benefit from my stellar work history and strong skills. I am a high-energy worker and work well under pressure, demonstrating a strong work ethic and maintaining a professional attitude, appearance, and a very nice smile! Awesome attention to detail, resulting in a professional work product. If you are looking for someone with a positive attitude, fun to work with, learn quickly, a dedicated team player but also able to work with little to no supervision, I would love the opportunity to interview for this position!

EDUCATION

Graduate of Pacific Business College, Portland OR - Legal Secretary (Certificate / 3.5 GPA)

Glendale College, Glendale, CA - Majored in Accounting; Minored in Business

Glendale High School, Glendale, CA (Diploma / 3.3 GPA)

ADMINISTRATIVE WORK EXPERIENCE

Over 8 years in Federal Government in Portland, OR, and Seattle, WA, and Everett, WA: FHWA, IRS, BIA, SSA. Clerk-Typist, Tax Examiner, Administrative Assistant, Receptionist, and Death Claims Benefits Rep. Lots of clerical, administrative, and technical responsibilities throughout this time. (Last Federal position held: GS-5, Step 10)

Over 15 years, worked as a Manager/Sr. Word Processing Secretary/Receptionist for Commercial Real Estate Appraisers in Everett, Kirkland, Bellevue, and Bothell, WA: Heavy Transcription and Finalization of Commercial Real Estate Appraisal Reports, including charting area maps, mounting photos, copying/collating/assembling reports, and occasionally delivering reports to clients. Duties included routine Receptionist/Office Manager, light accounting and payroll, 10-key, scheduling travel, and other administrative duties as assigned.

For nearly 9 years, I owned and managed my own secretarial business from home (Caldwell & Company), where I continued word processing for Commercial Real Estate Appraisers. I also worked full-time in the work place while working from home.

SALES EXPERIENCE

April 2012-August 2012 - Educational Travel Specialist

WorldStrides DiscoverNow!, Kirkland, WA 98034

Home-Based Position: Outbound calls to Teachers and Schools in the Pacific Northwest to solicit educational trips to destinations on the East Coast (Washington, DC, for History; Florida & Costa Rica for Science). Extensive follow-ups on timelines were required, as well as daily outgoing call quotas of 75-100 calls. Parent-Student Meetings in various locations.

April 2007-April 2012 - Commercial Internet Sales Rep.

ATG Stores, Inc./Lowe's, Kirkland, WA 98034

I worked in the Pro Sales Dept. for 5 years, focusing on large commercial lighting projects. I sold products to retail and trade customers. Lowe's purchased ATG Stores in December 2011, which drastically altered the structure of the Pro Sales team.

Feb. 2006-April 2007 - Member Services Rep.

Everett Area Chamber of Commerce, Everett, WA 98201

Sold Chamber memberships and sponsorships to Chamber events; attended Chamber Break¬fasts and After-Hours Mixers, assisted with and attended Trade Shows, stayed abreast of Community Growth; Weekly/Monthly Board Meetings. Took notes at all meetings and transcribed/shared them with staff. Used Excel spreadsheets to manage accounts.

Feb. 2004-Sept. 2005 - Software Acct. Rep.

Byte Software, Kirkland, WA 98034

I sold software licenses to loan processors and banking institutions. Conducted weekly webinars to educate our customers on product features and answer questions on how the program works. Sold and Renewed mortgage software licenses and processed payments. Created Monthly and Quarterly Reports.

Oct. 1999-Nov. 2003 - Software Sales Rep.

Misty City (Chancery) Software, Lynnwood, WA 98036

Hired for Data Entry. One week later, I was selling software licenses. Three months later, Chancery Software purchased Misty City. I was one of two sales reps. who remained at Misty City, selling and renewing single- and multi-user Grade Machine software licenses. I was the liaison between Chancery in Burnaby, BC, and our US headquarters in Lynnwood, and the receptionist/ secretary. I electronically backed up company data at the end of each week and sent it to the Burnaby office. I ultimately took over managing the US headquarters office. When the recession hit in 2003, I was laid off.

STRENGTHS/SKILLS

• 15+ years administrative experience in a fast-paced environment

• Effective project management skills

• Strong written and verbal communication skills – both written and verbal

• Ability to work independently as well as in team environment

• Quick to learn new skills and deliver high-quality results on time

• Highly detail-oriented with effective organizational skills

• Ability to effectively implement and monitor complex plans and schedules

• Ability to work effectively with internal and external groups or individuals

• Ability to work across divisional teams

• Strong working knowledge of email, scheduling, word processing, spreadsheets and

presentation software

• Experience using current MS Office (Word, Outlook, Excel, some PowerPoint and SharePoint;

willing to learn Visio, etc.)

• Greeting and assisting customers and visitors via phone, email, and face-to-face

interaction

• Managing incoming and outgoing mail

• Preparing, issuing, and mailing receipts

• Fast, accurate word processing (100 to 120+ wpm)/transcription skills; accurate 10-Key

• Eagle-eye attention to detail and strong proofreading skills

• Filing, photocopying, light accounting/payroll; organizing travel and meetings including

organizing hand-outs

• 15+ years in an Administrative Assistant role in several commercial real estate appraisal

firms and a (grading) software development company (GradeMachine)

• Started my own secretarial business on a shoestring and managed it for nearly 9 years,

while continuing to work full-time as an administrative assistant for commercial real

estate appraisers

• Experienced in managing small offices and training new staff

• Experienced in providing confidential administrative and secretarial support to the

owners and partners of commercial real estate appraisal firms

• Comfortable interacting with executive level staff and dealing with highly confidential

and sensitive matters

• A self-starter possessing the ability to take initiative and simultaneously perform a

wide variety of high-level administrative and secretarial support duties

• Able to work in an ever-changing environment

• Able to work well under pressure – going with the flow, staying calm, and solving

problems as they arise

• Professional attitude, phone demeanor, and appearance; bubbly personality; genuine

interest in helping people

• Purchasing, equipment troubleshooting, and maintaining office supplies

• Associate-equivalent degree plus lots of experience to back that up

• Polished and mature and I go the extra mile to build and maintain strong working

relationships

• Willing to work occasional evenings or weekends as needed

HOBBIES & INTERESTS

Music and singing, home entertaining, party planning, and spending quality time with my family and close friends. I am one- quarter Tlingit Native from Ketchikan, AK, and very interested in North Coast native art.

REFERENCES

Available upon Request

Contact this candidate