Project Manager Quality Control
Resume:
Mary Ann T. Schaffner
Atlantic Beach, Fl. *****
****************@*****.***
SUMMARY OF QUALIFICATIONS
Professional Experience:
JP MORGAN CHASE PRESENT
Investor Support Services -
JAX/Forensic Underwriter
Investigate and respond to investor repurchase demands or mortgage
insurance company notices of insurance rescissions. Use in-depth knowledge
of agency and/or mortgage insurance underwriting requirements and Company
contractual obligations to craft compelling, written responses that fully
support the Company's position regarding the alleged breaches. Audit all
files accessible, legal, credit, etc. Excellent research, analytical,
written and verbal communication skills Control assessment of process..
Strong knowledge in the following areas: secondary marketing experience
including securitizations and bulk trades, credit principles and practices,
regulatory requirements, underwriting, mortgage banking, mortgage products
and processes, GSE's and private investors, technical systems and
applications, mortgage loan recourse and repurchase, Fidelity MSP,
Fastrieve, SAD Base, Ivault, Access, RISSK, Livelink and others General
Knowledge of Purchase & Sale contracts, strong organizational skills and
excellent communication skills (both verbal and written); ability to multi-
task and prioritize.
JP MORGAN CHASE 2010
LMS Recovery Supervisor
Job Description - this position will be responsible for direct negotiation
discussion with our Correspondents. This position will provide direct
coaching and feedback to the LMS Analyst.
. Responsible for maintaining procedures and development of controls and
testing processes and procedures
. Partner with business to establish and monitor Key Risk indicators.
. Include tracking and reporting and identifying any trends which need
to be reported to Senior Management
. Assist analyst with regard to strategies and actions after a complete
audit of the file and mitigating future risk.
Digital Risk
Senior Manager -2010
Position Overview - Monitor daily production vs. budget requirements in
order to meet the terms of client deliverables labor contribution
percentage per client and scope of work. Communicate and interact with the
Recruiting Department to insure that staffing needs are in line with
capacity plan and budget.
. Assess and Validate Risk
. Review existing transaction, processes and procedures for efficiency
and effectiveness.
. Manage to client expectations, including manage delivery of batches
according to schedule outlined in the scope of work.
. Work closely with the inventory group to monitor file flow and ensure
files are moving through the loan audit statuses in order to meet
timely review and delivery requirements.
. Deliver Missing document reports on a scheduled delivery. Send missing
document report as required by the scope of work.
. Mentor/motivate/coach leads and underwriters to be back-up and provide
defined career path for employees. Monitor performance, productivity
and quality.
. Track deliveries and reconcile assets received and transmitted. Submit
invoices to Account Receivable and review final. invoice for accuracy.
Approve invoices.
. Respond to communications from client.
. Assist Senior Management as needed.
. Schedule and manage weekly OCR meetings with each client.
. Track progress on Action Plans.
JP MORGAN CHASE
LOSS MITIGATION QUALITY ANALYST II -- 2009
A comprehensive and working knowledge of the entire loan process. Conduct
detailed and analytical loan file reviews of Imminent Default closed
loans. Analyst to determine the level of quality, the adherence to
corporate, agency and investor guidelines and policies in the audit of the
file. Analyst will independently assess the operational and financial risks
related directly to the processes utilized in document collection,
processing, decision and closing. Working with HAMP/Modifications/Borrower
Assistance
CBC INNOVIS, Jacksonville, Fl. 2008- 2009
Regional Sales Rep
Cross sell and retain existing customers
. Problem resolution
. Northeast Territory
Bohan Group/National Mortgage Specialists/MGIC/PMI/Clayton 2002-2008
Underwriting Quality Control Audit Manager
. Credit Underwriting Audit
. Regulatory Compliance Reviews Audits
. Predatory Lending Reviews
. Fannie Mae Compliance Reviews
. Fraud Audit
. Scratch & Dent Reviews
. Audit/Forensic Files
FANNIE MAE, Washington, DC 2001- 2002
Project Manager
Part of development team responsible for the roll-out of the Expanded
Approval for Timely Payment Reward Program. Achieved exceptional
adoption of the new product upon marketing release. Product and
process development.
BOHANGROUP/NATIONAL MORTGAGE SPECIALIST/MGIC/PMI/CLAYTON, RTC
Due Diligence Underwriting 1998 - 2001
. Credit Underwriting Audit
. Regulatory Compliance Reviews
. Predatory Lending Reviews
. Fannie Mae Compliance Audits
. Property Valuation Services
. Fraud Audit
. Scratch & Dent Reviews
. Nonperforming and REO Asset Review
. Quality Control Audit
. Heloc Audit
INDUSTRY MORTGAGE COMPANY (IMC) 1995- 1998
Canadian Operations/Business Development Specialist
. The U.S. Representative to assist in the set-up of the Canadian
Operations. Traveled throughout Canadian Provinces and developed
broker and correspondent relationships
. Spearheaded the National Operations Director/Preferred Partner
Program.
. Expanded the non-conforming lending market.
. Performed market research to analyze to determine potential
volume and expansion goals.
. Trained sales/marketing and operations groups within existing
infrastructure and worked with marketing departments to promote
Alt-A and sub-prime product.
. Developed work-flow policies and procedures. Assisted secondary
department in pricing structure and rate sheets.
. Coordinated the transition of the non-conforming credit
division from flow or bulk sales.
EDUCATION
Associate in Business - Tampa College, University Tampa, FL (GPA 3.74 cum
Laude)
PROFESSIONAL AFFILIATIONS / NATIONAL ASSOCIATION OF HOME EQUITY LENDERS
(MBA) MORTGAGE BANKERS OF AMERICA, NATIONAL CONTRACTORS ASSOCIATION.
FORENSIC UNDERWRITER CONTRACTORS ALLIANCE
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