Customer Service Information Technology

! !

Artur Pinkhasov

**** ********* **, **** **********, Michigan 48322

Phone: 248-***-**** Email: ************@*****.***

Objective: To obtain a dynamic, challenging opportunity that contributes to the

outstanding success of the business via Information Technology

experiences.

Technical Skills Years Experience

• Installation, tests, and trains the customers the state of the arts video 7

conferencing includes software and hardware

• Troubleshoots web browser (Firefox, Internet Explorer, Safari, and 10

Google Chrome)

• Microsoft Office (Excel, Word, PowerPoint, Access for Mac and PC) 15

• Microsoft Windows Server 2003, 2008 includes Active Directory 2

• I-Work (Pages, Numbers, Keynote) 3

• Proficiencies in web applications (Java, Javascript, PHP, HTML, 1

CSS, .net)

• Proficiency in programming with C++ and Visual Basic 1

• Trained customers on how to use different software and hardware 3

• Creating and performing ghost images 5

• Ability to analyze computer hardware, software issues; and to provide 5

fast support

• Add, delete, updates, imports and exports the databases using 3

Microsoft Access, Microsoft Excel, and Mac version FileMaker

• Familiar with e-mail systems includes webmail (CPanel, Yahoo Mails, 15

Gmail, AOL) and M.S. Outlook

• Remotely access software such as VNC, Windows Remote, UltraVNC, 3

Team Viewer and Crossloop

Functional Skills

Analyzes and develop logical and physical designs of Information Systems

•

Understanding of networking designs and implementations

•

Capable of working efficiently independently

•

Strong written and verbal communication

•

Ability to work effectively in small and large teams

•

Communicate effectively using American Sign Language and speak Russian

•

Organization skills such as filing, and stocking

•

Typing skills 40 WPM

•

Technical Work Experience:

ZVRS Detroit Metro, MI 02/2010-Current

Z Associate

• Customer Service- For this past year had about 30 videophones equipment installed on their

sites. Showed them how to use the different services that were provided by the ZVRS.

• Customer Relations- Been to two different deaf expos’ with over 500 people including, sign

language interpreters, families and friends, or anyone who can sign.

• Community Outreach- Educate customers with ongoing technology such as software, services

and hardware through e-mails, social network (Facebook, twitter, or MySpace), social events

or one on one.

• Customer Training- Specialized training with each customers on products that were

purchased.

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Communication Access Center Flint, MI 03/2009-09/2009

Desktop Support Technician

• Provided general computer and systems support to all departments, along with the necessary

computer hardware and network support to end-users.

• Helped implement, deploy, maintain, support computer technology and equipment for the

company.

• Diagnosed equipment and configuration issues with a variety of applications at user’s desk via

help desk support tools, e-mails or remotely.

• Tested-out software and hardware for the best solution possible for the company.

• Documented all the network ports, step by steps instruction for users, and documented while

testing.

• Responded to various e-mails.

Jewish Community Center West Bloomfield, MI 02/2008-03/2009

Information Technology Technician

• Provided general computer and systems support to all departments, along with the necessary

computer hardware and network support to end-users.

• Helped implement, deploy, maintain and support computer technology; and equipment for the

company.

• Diagnosed equipment and configuration issues with a variety of applications at user’s desk via

help desk support tools, e-mails or Remotely.

Deaf Professional Arts Network Ferndale, MI 08/2007-03/2009

Database Administrator

• Managed all database using Microsoft Access and Excel.

• Performed data conversions and repairs of customer data in order to meet the requirements.

• Consulted on how to improve the company with the latest software available.

Volunteer Experience:

Sean Forbes Ferndale, MI 04/2009-Current

Volunteers in music entertainment

• Help set up and start selling brands to customers such as t-shirts, CDs, and DVDs.

• Perform as an extras’ on various scenes.

• Help set up the equipment and prepare for the show.

• Clean and pack up the equipment.

Jewish Community Center West Bloomfield, MI 09/2011-11/2011

Volunteered Internship; information Technology Technician

• Created user profiles, emails and share folders.

• Provided general computer and systems support to all departments, along with the necessary

computer hardware and network support to end-users.

• Helped implement, deploy, maintain and support computer technology; and equipment for the

company.

• Diagnosed equipment and configuration issues with a variety of applications at user’s desk via

help desk support tools, e-mails and remotely.

Education:

Bachelor of Science: Information Technology 03/2010-05/2012

Central Michigan University

Overall G.P.A.: 3.30

President’s List: May, 2012

Attended: 09/2000-05/2005

Rochester Institute of Technology

Overall G.P.A.: 2.30

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