Service Technician
Resume:
Hanan Scheer
***** ****** **, *** ****, MI *****
Education
• Wayne State University – Detroit, MI May 2009
o Bachelor of the Sciences, Psychology and Chemistry
o Fulfilled pre-medical core requirements
o Graduated Summa Cum Laude
o Member of two honor societies
o Received an award for excellence in the study of Chemistry
o Dean’s list for multiple semesters
o Experience in both chemical and biological laboratory environments
Certifications:
• A+ certified
• Apple Certified Mac Technician
• Dell and Toshiba warranty repairs
Experience
Micro Center Electronics December 2010 - December 2012
o Service Technician II
Diagnose and repair PC and Macintosh systems
Differentiate between hardware or software issues
Recommend repairs or replacement
Create and restore PC images
Back up and recover data from multiple media formats
Install and upgrade operating systems with drivers and updates
Install and upgrade hardware components
Maintain accurate and up to date notes of the repair process and customer contact
Maintain and exceed repair time requirements, productivity, and sales goals
Ace Hardware July 2003 – October 2010
o IT support
Responsible for maintaining and correcting issues with POS and data entry systems
o Store Associate – Paint July 2003 – July 2008
Responsible for assisting customers with the requisite products
o Department Manager July 2008 – October 2010
Maintain stock levels through effective ordering
Reduce excess inventory levels to streamline department
Ordering, checking in, and proper handling of merchandise
Train new department employees
o Store Manager May 2010 – October 2010
Forklift operation
Handling cash on a daily basis
Closing and opening procedures
Self Employment
• Computer building and maintenance January 2002 - Present
o Custom built systems for customers
o Repair of existing systems with software or hardware issues
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