Customer Service Quality
Resume:
Darell Deloney
Stanton, Ca 90680
********@*****.***
Career Objective
To acquire a position which will enable me to utilize my skills and
experience in a productive and beneficial capacity.
Triumph Aerostructures, Northrop Grumman
2008- Present - Triumph Aerostructures
1997- 1999 - Northrop Grumman
Perform a variety of riveting, countersinking and structural assembly
operations on 747, 767, and FA/18 fuselage panels. Drilled close tolerance
holes, bucking rivets, modifying, and fabricating parts rework of corrosion
and dismantled parts. Also inspecting operations of major components and
assemblies. Experience operating numerical control (MS) Torres Machine and
Electroimpact machines. Assure quality conformance to company/customer
requirements and specifications. Responsible for assuring final quality
acceptance of installations, configuration and operational response of
mechanical systems, structures, components and controls.
05/07 to Meade Instruments 06/08
Rga Administrator
Creates work orders to correct inventory and processes return authorization
against the corrected invoice. Arranges for truck pick-up for returns with
customers. Process credits for freight charges on returns. Communicates
with vendors on status of tracking and credits. Distributes reports for
internal support department when needed. Collects all paperwork associated
with freight claims including, but not limited to proof of delivery, vendor
invoices.
09/07 to The Wet Seal
05/08 Customer Service E- Commerce
Receiving inbound calls from over 100 customers daily regarding questions
and orders from the Wet Seal and Arden B website problem solving dealing
with customer issues through email and tracking packages. Handling any
claim issues through Fed Ex and DHL to process refunds. Communicating
through Outlook and Microsoft Word to acquire a productive and fast pace
work environment.
12/05 to Rx Solutions
09/07 Customer Service/ Call Center
Making outbound calls to customers and pharmacists to verify copay,
deductibles, and prescriptions that our covered in members plans and
collect payments from members accounts that's overdue. Communicating
through Outlook systems and Doss and tracking shipments through Fed Ex UPS
and also AS400 programs that help generate different companies to use mail
order service.
10/03 to Ez Lube
09/05 Hood Technician
I gave 14-point inspections on all vehicles that came into the shop checked
all fluids in vehicles topped them off if needed. Went over vehicles
maintenance with
customer and serviced anything that was recommended by year and or mileage.
Contact this candidate