Customer Service Sales
Resume:
SHARON MARESCO
***** ******** ***** **** *****: *40 268
6178
Strongsville, OH 44149 Cell Phone: 440
******.*******@***.***
PROFILE
Over 24 years of customer service in wholesale distributing and manufacturing with broad
exposure to many phases of sales and purchasing.
ID Images Brunswick OH Customer Service Representative 2011- 3-2012
Used proper telephone etiquette and techniques, answer customer service calls approximately 50 calls per
day in a timely, polite and professional manner.
Handling placing stock orders with 98.1% accuracy using established procedures with two computer
screens.
International Paper Valley View OH Customer Service Representative 1999-2011
Used proper telephone etiquette and techniques, answer customer service calls in a timely, polite and
professional manner.
Effectively and professionally responds to customer and sales representatives questions pertaining to
orders, product availability, price and delivery.
Handling placing sales orders with a 99% accuracy rate within the system while following established
policies and procedures
Combined sales orders to save approximately $100.00 per order on delivery costs
Assisted in training of out of state customer service representatives
Alling and Cory Cleveland OH Customer Service Representative 1987-1999
Handling placing stock orders, indirect and direct orders, process customer special orders via established
procedures
Manage and track all backorders using established reports and procedures
Process direct purchase orders associated with direct sales orders and in conjunction with procurement
add indirect lines to stock purchase orders or create stand-alone indirect purchase orders.
Expedited outstanding purchase orders associated with direct sales orders in conjunction with
procurement, resolve outstanding invoice exceptions associated with managed purchase orders.
Education
Associate of Arts Degree - Cuyahoga Community College
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