Customer Service Training

DANYA HAMMOUDI

****, *** **** ***** **** phone: 410 -874-7475

Ft G Meade, MD 20755 Cell phone: 915-***-****

*****.*********@*****.***

Summary:

Capable Finance and Budget Analyst successful at managing multiple projects and

consistently meeting deadlines under pressure. Specializing in financial planning, reporting

and analysis.

Highlights:

Analytical reasoning Effective time management

Financial statement analysis Expert in customer relations

Strength in regulatory reporting Strong organizational skills

Account reconciliation expert Superior research skills

PeopleSoft knowledge Expert in customer relations

Expert in Speaking writing reading French, Complex problem solving

English and Arabic

Accomplishments

Formally recognized for excellence achieved in financial analysis, budgeting and forecasting

Work Experience:

704th Military Intelligence Brigade FT Meade, MD 20755 August 2010-Present

Budget /DTS Analyst

Financial Management Travel and Government Travel Card (GTCC). Assigned as a

Reviewing Official for Defense Travel System (DTS) and Agency Program Coordinator for

GTCC. Perform daily review and entries of travel authorizations, and vouchers In Accordance

With Joint Federal Travel Regulation /Joint Travel Regulation into DTS for the entire Brigade

personnel. Assist the Brigade Comptroller and section Non Commissioned Officer In Charge

operating, budgeting, planning, maintenance and accountability .Ensure expenditures,

accuracy and availability of funds to support Activity and Brigade operational requirements

.Performs customer service and administrative support on a daily basis. Implement changes to

regulations, guidance and directives within 10 days of receipt. Prepare, track and maintain

Military Interdepartmental Purchase Request (MIPRs), Purchase Request (PRs),

Reimbursement Accounting Document (RADs), Invitational Travel Orders (ITOs), and

Miscellaneous Obligation Document (MODs). Review, analyze, consolidate, and revise budget

estimates, justification statements, and budget execution spend plans. Manage the Financial

Year-End Closeout; Organizational Inspection Program, Department of the Army IG (DAIG)

Inspection, Brigade Administration Reports (Defense Travel System /Government Travel

Charged Card) working within guidelines established by laws and regulations, play an active

role in conservation of funds for the Brigade by eliminating 70% of unnecessary costs during

reviewing of travel documents; saving over $10K. Responsible for handling classified

information and the protection of the material.

230th Financial Management Company, US Army, March 2006 to August 2010

Ft Bliss, TX 79916-

Detachment SGT/review/ internal control/ Military Pay Process

Served as the Detachment Sergeant in Finance Company servicing 20,000.00 Soldiers;

Supervised and rated of 15 Military personnel. Responsible for all Military aspects of the

finance office support to include both garrison and tactical. With duties including but not limited

to determining, procedures, and follows-up on a wide variety of complicated pay actions in one

or more specialty areas (e.g., active, reserve, deployment, and/or annuitant) which required

carrying out numerous different and unrelated procedures. Controlled and distributed work

among technicians Managed, resolved, and processed a wide range of complicated debt

collection cases. Performed audits of several months to many years of pay history. Served as

the Review Adviser to the Chief of DMPO. Kept personnel informed of changes and follow all

established guideline, regulations and procedures In Accordance With DoDFMR VOL 7.

Researched Department of Defense (DoD) Army regulations, technical manuals, and bulletins

pertinent to mandatory training and other training required for troop readiness. Conducted

reviews and analysis of unit training and readiness status for assigned units. Resolved issues;

made decisions and recommendations regarding programs and tasks. Provided training and

cross training on Disbursing and Military Pay using Defense Joint Military System (DJMS) and

DMO to meet occupational specialties requirements, and requirements for obtaining training.

Prepared operational and reports briefing slides for Installation Command Group. Reviewed

18,000.00 accounts and analyzed accuracy identifying trends. Verified and Controlled

sensitive accounts.

Trained up to thirty five personnel on finance procedures and policies. Implemented

procedural and policy changes in both Review and Processing sections; Verified and

reinforced accuracy and timeliness standards in Office. Reorganized the Sections and

achieved 100% performance rating on security review. Managed training funds for Military

Training Specific Allotment (MTSA) and other functional training. Coordinated logistical

support to facilitate Soldiers' individual development, mandatory training, ammunition

requests, Army Warrior Training, physical fitness and special population training. Worked with

complex and sensitive issues/actions concerning military personnel management and related

subjects. Prepared/submitted travel vouchers on AITS .

106th Finance Battalion US Army February 2003 to March 2006

BAMBERG, APO AE, GERMANY

Processing / Customer Service Manager

Served as the Non Commissioned Officer in Charge for the Customer Service, Travel and

Special actions sections. Supervised 5 Personnel. Provided reliable on time financial

consultation support to over 3000 customers annually. Responsible for the promptness,

accuracy and auditing of hundreds of travel vouchers for on station and redeployed soldiers.

Developed, collected & analyzed statistical data to identify problem areas & made

recommendations to the Finance Officer. Initiated multiple entitlement payments such as cost

of living and incentive pays. Conducted meticulous research to detect report and correct

discrepancies and fraudulent claims, saving US Government $100, 000. Authored manuals

for technical procedures. Handled sensitive information. Handled and secured cash funds

exceeding $50,000 weekly with no loss while deployed in Kirkuk Iraq. .Processed checks,

cash and collection voucher transactions. Accurately counted and disbursed cash and

balancing register at closure of business.

In charge of coordinating supply chain operation; ordering, pick up and distribution of military

office equipment totaling $20,000.Entrusted by over 5,000 customers for on time banking

service-Facilitated partnership with foreign contractors and in charge of scrutinizing contracts,

performing high level security checks and distributing funds for reconstruction of schools and

other government's assets.

.

9TH Finance Battalion US Army January 2001 to January 2003

FT LEWIS, WA 98433

:

Finance Processing/ Customer Service Manager

Served as a supervisor assigned to the Customer Service section in The Joint Base Garrison,

Lewis -McCord, servicing 20,000 Soldiers. In charge of six employees in all aspects of

professional and personal development disbursing daily and weekly tasks. Successfully

trained to exceed 96% accuracy standards for over 12 months. Provided customer service in

person or by telephone and email, and completed correspondence (e.g., answers written

inquiries, prepares letters to obtain missing information, etc.) related to military pay. Achieved

team award for expertise and excellence in service.

Customer service, decreasing accurate time of response to less than 24 hours of 95% of

complex cases. Assisted in resolving discrepancies with the reporting system. Proficient

knowledge of technical system resulting in ability to troubleshoot adjusted accounts and

solved complicated problems. Accounted for six office computers with no loss.

18th MEDCOM US Army January 2000 to January 2001

YOUNGSUNG, APO AP, KOREA

Budget/ Travel Analyst

Assigned as a Budget and Accounting Technician .Responsible for coordinating, funding

and processing travel vouchers and orders SF1034, SF1164, and DD1610s .Trained and

supervised 2 Military personnel. Audit and verified contracts with local National. Prepared

reports on financial spending and presented fiscal analyses and reports to the headquarters.

Balanced and verified accuracy of hospital payments and findings for family members,

active duty and retired personnel. Reinforced and maintain budget and financial policies.

Made daily inputs on DCAS.

Collaborated extensively with auditors during preliminary and year-end audit processes.

101ST FSB US Army June 1998 to January 2000

FT CAMPBELL, KY 42223

Finance /Travel Analyst

Assigned as a Travel Technician in Finance Battalion. Prepared and processed travel

vouchers for over 15,000.00 personnel on AITS. Presented Finance Briefings to all

in-coming and out- going new personnel. Offered accurate and timely services. Presented

classes to finance personnel on processing accurately travel vouchers.

Performed an array of financial payments using DJMS and JUMPS

Investigated and resolved discrepancies in monthly Personal accounts while under tight

deadlines.

Education

-Lycee Omar Racim, Algiers, Algeria : Bachelor of Science Degree in Mathematics,

1989

-University of Foreign Languages, Algiers Algeria Bachelors of Arts Degree in

Teaching English, 1993

-Websters University, MO USA MBA Program present

Specialized Trainings

-Finance Basic Non-Commissioned Officers Course January 1998

-Finance Advanced Non-Commissioned Officers Course January 2010

-Cryptology French Linguist 2011

-Equal Opportunity Course

-Disbursing Operations Course- Defense Finance and Accounting Service

-Travel Entitlements Course- Defense Finance and Accounting Service

-Business and Management Course

-Six sigma course

-Accounting and Finance Course

-Enhanced Defense Financial Management Training Course

Languages

-French read, write and speak fluently.

-Arabic read write, speak it moderately

-English read, write and speak fluently.

Contact this candidate