High School Customer Service
Resume:
**** **** ******** • WEST COVINA, CA *****
PHONE 626-***-**** • E-MAIL ****************@*****.***
ERIKA CASTILLO
OBJECTIVE
Offering excellent skills in telephone techniques, keyboarding, and filing, cheerful outlook and positive attitude. I am trained in office procedures and policies, operating office equipment, and typing accurate in spelling and grammar. Long-range goal is to manage my own business in Make-up.
EDUCATION
2009- Attending Pasadena City College Pasadena, CA
2007-2008 Blair high school Pasadena, CA
2004-2006 San Gabriel high school San Gabriel, CA
GPA: 3.0
AWARDS RECEIVED
Athletic Award, Swimming, San Gabriel High School
Junior Police Academy, City of Pasadena
Citizenship Award, St. Anthony’s School
Health and Safety Award, St. Anthony’s School
Computer Skills Certificate, Blair High School
CPR/Lifeguard Certificate, Pasadena High School
Food handlers Certificate
INTERESTS AND HOBBIES
Swimming
R.O.P. Cooking Class
R.O.P. Computer/Skills Class
Tried out for The Rose Court
Scrapbooking/Making Invitations
Make-up Artist
WORK/ VOLUNTEER EXPERIENCE
Centrelake Imaging & Oncology
November 2011- Current
Floater for Front Office and Medical Records
• I answer all medical records phone calls
• I fax over reports to DR.’s Offices
• I scan in all medical records and medical releases into the patients charts
• Also prep screening packets for patients to fill out and put into their charts
• Check in patients for appointments also check them in for the techs to know when to take them in to be scanned
• Check insurance and eligibility before patient is seen and scanned
• Attend to patients that walk in for priors or same day exams for reports, films, and CD’s
• Change reports that need to be fixed
• Give all stats to our radiologist to read
• Push images from our PACs system to the appropriate Brokers
• Print out reports that need to be mailed out to Doctors offices
• Wash, Dry, and fold Linen for the patients
Victor’s Villa Restaurant
May 2011- November 2011
Cashier
• Customer Service
• Took customer’s orders from main counter and drive-thru
• Answered phones and did orders over the phone
• Prep all supplies for next day
• Open and Closed cash register
• Made sure before closing up the restaurant that everything was closed and put away properly and ready for the next day
Norris Cancer Center
Volunteered in Summer of 2007 and 2008
Front Office Receptionist (Volunteer)
• Filed and faxed and copied any paper work that the front office needed done
• Answered front office phone calls
• Filed patient’s red charts
• Prep and organized patient’s red charts
REFERENCES
Agustin Mares
Director Radiation Oncology & Radiology at USC Norris Cancer Center
Stephanie Martinez
Co-worker/ Front office Manager at Centrelake Imaging & Oncology
Sokhom Ker
Co-worker at Centrelake Imaging & Oncology
Laura Contreras
Co-worker at Victor’s Villa
Maribel Gomez
Co-worker at Victor’s Villa
Brenda Terriguez
Friend, known each other 8 years
Jose Quevedo
Friend, known each other 4 years
Shadai Chavira
Co-worker / Friend
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