Administrative Assistant Customer Service

SANDRA ROHNEY STEELE

* ****** *****, ********, ** L6S 1X5, Cell: 905-***-****, Email:

******.*******@*******.**

A talented and accomplished Administrative professional with previous

Accounting and Payroll experience

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EMPLOYMENT HISTORY

Administrative Assistant 2006-

Current

The Brampton Multicultural Centre, Brampton

. Update client database, ICAM and completed follow up calls

. Coordinated meetings and appointments for employment facilitators and

management

. Provide assessment, information, orientation and support services to

newcomers

. Program monitoring, development, evaluation,documentation and

maintain confidentiality

. Recruit and screen clients for the Job Search Workshops

. Plan and organize fundraising events such as Heart & Stroke and United

Way and special events for newcomers and volunteers

. Distribute promotional material about the services for newcomers at

BMC service locations to newcomer clients and creating awareness of

our services in the community

. Facilitate referrals to the closest and most appropriate location

. Maintained statistical report on monthly basis and create charts

according to management requirements.

. Transcribed the minutes for management meetings

Victim Advocate

2005

Victim Services of Peel, Brampton

. Assist victims in the community and provide critical care to

individuals and families

. Debrief victims following a traumatic incident at home or in the

workplace

. Provide victims with community resources and referrals

. Enhanced protection, intensive safety planning and counseling for

individuals at high risk of violence

. Help educate victims about community services and experiences

following victimization

Payroll Clerk

2000-2005

Merit Printing Company, Brampton

. Process employee payroll, vacation requests, sick days and holidays

. Sort and distribute department mail, file payroll department

documents, compose and type department correspondence

. Answer telephone inquiries regarding payroll, insurance, tax forms and

other benefits

. Computer payroll adjustments and reconcile accounts

. Collect time sheets each month and ensure processing in a timely

manner

Administrative Assistant

1990-2000

Truck CAP, Brampton, ON

. Support staff and management

. Respond to queries, greeted clients and business associates

. Manage telephones, operated 15 line switchboard

. Handle all correspondence and filing

. Mail distribution to various departments

EDUCATION

Professional Resume Writing

COSTI

Occasional Child Care

Immigration Settlement Adaptation Program

Violence & Harassment Training

BMC Human Resources

Case Management & Outcome Measures

Citizenship & Immigration Canada

Basic Accounting

Dufferin-Peel Adult Learning Centre

Information Technology Applications in Business

Dufferin-Peel Adult Learning Centre

Business Communications Diploma

Sheridan College

COMPUTER SKILLS

Windows, Word, Excel, PowerPoint, Outlook

References Available Upon Request[pic]

. Well developed administrative abilities

. Expert in data entry and management

. Excellent communication skills

. Report writing & follow up

. Strong Computer Skills

. Accounting/Payroll

. Program and department coordination

. Employee Timesheet processing

. Background in customer service/support

. Managing assigned tasks and projects

Contact this candidate