Customer Service Manager
Resume:
Lacey White
Los Angeles, CA
**********@*****.***
Qualifications:
8+ years customer service experience.
* ***** ***** ********/********* experience.
Strong ability to adapt quickly to changing priorities.
Great ability to work independently and with supervision.
Excellent organizational skills.
Type 60+ wpm.
Professional Experience
Guest Services Representative/Concierge, Oceana Beach Club Hotel, Santa Monica, CA (June 2012-Present)
Register guests, make and modify reservations using Opera operating system.
Be available to answer any guest inquires regarding the city, events, and attractions.
Book tours, reservations,
Problem-solve quickly to anticipate guest’s needs and promptly follow up on any and all requests.
Guest Services Representative/Concierge, The Tangerine Hotel, Burbank, CA. (April 2011-March 2012)
Register guests, make and modify reservations using ASI FrontDesk operating system.
Be available to answer any guest inquires regarding the city, events, and attractions.
Perform housekeeping or maintenance duties as needed.
Hostess, The Hollywood Roosevelt Hotel, Los Angeles, CA. (Jan. 2011-March 2011)
Make restaurant reservations for guests by phone and in person using Micros operating system.
Assign and evenly distribute tables to servers.
Greet and seat restaurant guests.
Ensure privacy for VIP guests and maintain exclusivity and occupancy in restaurant.
Bartender, Stubblefields, Pullman, WA. (March 2009-May 2010)
Combine liquor, sodas and juices to create beverages.
Gather cash or tabs in correct amounts and liable for cash and inventory for the time worked.
Responsible for adhering to state laws and regulations to ensure proper operation of establishment.
Student Leadership Coordinator, Washington State University, Pullman, WA. (Jan. 2008-Dec. 2008)
Coordinate leadership department speaking events by researching appropriate topics and University speakers, arranging travel and accommodations for guest speaker and publicizing event within the allotted leadership department budget.
Assist supervisor with daily tasks such as filing of papers and E-mailing program enrollees as well as keeping the leadership resource library organized and up-to-date.
Present budget request to student-body Senate to obtain more funding for the leadership program.
Education
Bachelor of Arts, Communication Washington State University Pullman, WA May 2010
References
Kamal Dhanji Tangerine Hotel Supervisor Burbank, CA 818-***-****
Damon Golden Stubblefields Manager Pullman, WA 509-***-****
Tara Nordquist ASU Law Student Mesa, AZ 360-***-****
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