Customer Service Sales Representative

Kena R. Sears

**** ******** **** *****: 267-***-****

Philadelphia, PA 19151 Email: *********@*******.***

Objective:

To obtain a position in a customer service environment that utilizes my

exemplary communication skills.

Education:

Pennsylvania State University State College, PA

Advertising / Public Relations, B.A. May 1997

Pennsylvania State University Malvern, PA

M.B.A Expected graduation 2015

Professional Work Experience:

2010-present Penn State University, Abington College Abington, PA

|Continuing Education Representative |

|Identifies new business opportunities |

|Facilitates and implements employee training programs |

|Develops marketing and educational strategies |

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|2009-2010 E3 West Center Philadelphia, PA |

|Academic Learning Coach/Mentor |

|Assists students with general education credit recovery |

|Creates and implements lesson plans |

|Mentors students for academic and career placement |

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|2007-2009 Greater Media Philadelphia Bala Cynwyd, PA |

|Account Manager |

|Devised and implemented integrated marketing concepts for local and regional clients |

|Served as direct liaison between company and client communication |

|Solved client's marketing challenges and recommends action plan |

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|2002-2007 ICBC Broadcast Holdings Inc. Philadelphia, PA |

|Senior Account Executive |

|Created and implemented strategic marketing and promotional ideas for local and regional advertisers |

|Devised new employment sales products and NTR initiatives |

|Trained and supervised new Account Executives based on personal successful sales model |

|2001-2002 The News Journal New Castle, DE |

|Classified Employment Sales Representative |

|Entered classified employment ads for local businesses |

|Upsold and cross-sold new products that increased revenue by 25 % |

|Solicited new accounts via successful cold calling |

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|Skills: Microsoft Word, Microsoft Excel, Powerpoint |

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