Customer Service Sales

Shilpa Chhabra

* ***** **** ****

Toronto, ON M9W 0A4

Tel: 647-***-****

e-mail: ********@*******.***

Profile

As a highly motivated individual who possess strong administrative,

organizational skills, I look to further hone these skills in a fast paced

and challenging environment. I am a self-motivated and flexible individual

who can meet deadlines. I am an energetic individual who seeks for a

challenge in every aspect of work.

EDUCATION

Humber College- 2007-2009

. Business Admin- Financial Services- graduated with honours

-Investment Funds (IFIC) certificate received -05/08

-enrolled in a Canadian Securities course (CSC) (certificate sill

pending)

RELEVANT COURSES AND QUALIFICATIONS/SKILLS

. Accounting/ Bank Financing/ Payroll

. Marketing

. Investment Funds in Canada certificate

. Interpersonal skills certificate

. Excellent presentation and communication skills

. Able to Multi-task and prioritize my work in an organized manner

. Fluent in English and Hindi

. Computer literate-- Proficient in Word Perfect, Microsoft Word, Excel,

Power Point, CRM, Webct and RIM

EMPLOYMENT HISTORY

Cidel Financial Group- Office Manager/Executive Assistant - 2011-

present

. Coordinate the CEO, President and sales representatives schedule,

appointments, reservations and travel arrangements

. Organize meetings involving multiple senior executives

. Greet clients and visitors to the executive office

. Plan, organize and coordinate functions and special events for our

company

. Coordinate all travel, hotel bookings, car rentals, dinner

reservations and meetings for the CEO, President and most sales

representatives.

. Assist with the business presentations and proposals including texts,

overheads and electronic presentations

. Prepare and/or edit internal and external letters, faxes, memos and

mass emails

. Promptly receive and screen incoming calls and emails, distributing

and/or responding responsibly where appropriate

. Manage expenses and expense reports

. Daily use of Microsoft Word, Excel, In design, Outlook, CRM and Google

Calendar

Canadian Automotive Realty Financing- Assistant Business Manager - 2010 -

2011

. Edit, reformat and print documents such as credit applications, memos,

reports, mailing lists, charts and table

. Scanning documents and forwarding email to internal or external

clients using Outlook

. Filing duties by formatting, updating and copying documents to an

internal network called Automobile Work

. Receive, direct and relay telephone messages and fax messages

. Daily use of Microsoft Word, Excel, Network Automobile, Outlook and

Google Calendar

. Excellent customer service skills and the ability to communicate

clearly and professionally with all levels of staff

TD Canada Trust- Customer Service Representative - 2008-2010

. Analyze Customer Needs

. Cash Balancing/ Cash Handling

. Communication/ Multi-tasking/ Prompting Products and Services

. P3, S3, Admin Applications

. Part of the Social Committee within my Branch with lots of Team effort

Sears Canada- Sales Representative - 2008- 2010

. Present and sell company products and services to current and

potential customers

. Open and close the electronic, seasonal and sporting goods department

. Develop and maintain sales for the day, week, and month

. Communicate new products and service opportunities, special

development, information or feedback to the new and previous customers

Humber College- Administrative Assistant- 2007-2009

. Was responsible for providing secretarial, clerical and administrative

support in

order to ensure that municipal services are provided in an effective

and efficient manner.

. Received, directed and relayed telephone messages and fax messages

. Maintained an adequate inventory of office supplies

. Maintain the general filing system and file all correspondence

. Picked up and delivered the mail

. Assist in the planning and preparation of meetings, conferences and

conference telephone calls

. Daily use of Microsoft Word, Excel, Publisher, and ADP

. Meet and greet clients to the appropriate contacts

. Scheduled and booked appointments

Contact this candidate