Customer Service Data Entry

To whom it may concern:

I am enclosing a copy of my resume briefly outlining my qualifications for your review and consideration. I am

currently seeking employment with your company because I feel that a company like yours would allow me to further

my professional growth while contributing my abilities.

As you will see, I am a team player with the abilities to initiate, and accomplish work in a professional and reliable

manner. Historically, I have always proactively taken the initiative in accepting new and challenging goals/tasks.

I would appreciate the opportunity to meet with you to further discuss my qualifications and the potential opportunities

your company offers. I can be reached at the address and telephone number shown above.

Thank you

Sincerely,

Shaunte’ J. Lewis

/SJL

4286 Creed Avenue

Los Angeles, Ca. 90008

323-***-**** (mobile)

************@*****.*** (Email)

TECHNICAL EXPERIENCE

Document Screening, Bank Imaging (Retail Banking Operations Financial Services), Quality

Assurance,

Time management skills, Word processing skills, Great customer service, and communication,

Answer telephones, Auditing, DATA ENTRY, Proof reading and Verifying forms, fax and copy

machines and other office machinery, Direct rent vendors, Type invoice logs, Ordering supplies,

Organizing mail, Scheduling, General Office Skills, Billing & Collections, Multitasking, 50-60wpm,

10-key expert, Strong organizational skills, Advance computer skills using multiple software’s such:

ACCESS, MS WORD, MS EXCEL, MS POWERPOINT, etc.

PROFESSIONAL EXPERIENCE

OPUS BANK (CORESTAFF STAFFING AGENCY)

REDONDO BEACH, CA PRESENT

IMAGING QUALITY ASSURRANCE COORDINATOR ($14.00/HR)

• Strong attention to detail and knowledge of imaging practices and procedures

• Using scanning software, imaging concepts, practices and procedures

• Scans documents (feeds pages into scanner) at targeted productivity levels

• Reviews scanned images for quality and verify that all pages have been scanned

• Responsible for ensuring the quality of the scanned images for client databases

• Some keyboarding

• Responsible for maintaining appropriate logs

• Good computer skills

• Communicate both verbally and written with customers and company personnel

• Working individually or in a team environment

KURTZMAN CARSON CONSULTANTS (ADECCO STAFFING AGENCY)

EL SEGUNDO, CA JAN 2012-FEB 2012

DATA ENTRY CLERK ($13.00/HR)

Case Set –up:

• Draft letters using templates (deficiency letter, requests for additional

• information, check transmittal letters and denial letters)

• Proofread documents, USING EXCEL, Data Entry

• Checks print proofs for Barcode and correct Information

Case Processing:

• Handle incoming mail, organize sorting of claims, exclusions and claimant

• Correspondence, read and resolve claimant correspondence including address changes

• Organize scanning and proofing of claims, exclusions, objections, etc.

• Identifies, reviews and reports on deficiencies and disputes

• File everything that has been appropriately processed

• Review contents of the Work Basket weekly and address any pending issues.

• Proof RUM (returned undeliverable mail) and Address Searches

• QA work

SONY PICTURES-XEROX

CULVER CITY, CA DEC 2011-JAN 2012

PRINT PRODUCTION LEVEL I ($11.25/HR)

• Lifting up to 50 pounds

• Deliver minimum/basic contracted customer requirements (document assembly

and finishing).

Contact, receive, review and electronically log customer jobs

• Operating standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)

• Operating basic office equipment (printer, copier, fax)

• Apply asset tags to office equipment and update database

• Track and coordinate the move, add or change of office equipment assets at customer accounts

• Clean and maintain office equipment when necessary

• Process and distribute incoming and outgoing faxes, log for billing purposes

• Log incoming packages and other accountable mail

• Process basic forms and update information using a PC

• Wrap, pack, label, and ship finished product

• Collect and submit meter reads

• Maintain appropriate supply inventory, distribute supplies as required

• Problem solve basic issues to complete production, delivery, and output requirements

• Perform basic quality inspection before, during and after output of each production run

• Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific

application training may be required and provided

• Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC

applications

• Operate low to mid-speed printers and copiers

• Estimate, schedule and track incoming production jobs

• Track and store jobs as customer requires for reuse at a future date, including file backup

• File/document conversion (utilizing standard software)

• Perform operator maintenance on equipment

• Maintain reporting logs and information for billing

• Track and store jobs as customer requires for reuse at a future date, including file back-up mail delivery, courier

duties as requested.

AWI /IMOBILE

LOS ANGELES, CA OCT 2011-NOV 2011

OPERATIONS SUPPORT SPECIALIST/DATA ENTRY ($12.00/HR)

• Responsible for data entry

• Sales force, dealer support, basic reporting and answering phones.

• Deliver great customer service to AWI customers.

• Perform order entry and customer service functions as necessary for the effective and successful operation of

the department.

• Provide support to the department by performing various tasks, responding to routine e-mails, and telephone

calls regarding the company’s publications, policies and procedures from external customers, cross training

on different programs in order to serve a as a back-up.

IKON OFFICE SOLUTIONS

LOS ANGELES, CA MAY 2011-JUNE 2011

DOCUMENT SPECIALIST ($10.00/HR)

• Scanning documents, mail processing; sorting mail, stamping documents, copying, DATA ENTRY and

completing any assignments that are given by my supervisor/managers.

• Fast pace environment

• Using computer with software’s such as: Microsoft excel, Office, Lotus Notes

• Auditing packages for damage, tampering

• Checking and verifying boxes for correct information

• Demonstrating progressive responsibility

• Communicate both verbally and written with customers and company personnel

• Effectively work individually or in a team environment

• Handle multiple projects simultaneously

• Meet employer's attendance policy

• Computer proficiency in email environments, MS Word/Excel or similar programs

• Significant walking and standing for long periods of time

DEPARTMENT OF PUBLIC WORKS ALHAMBRA, CAJULY 2010 -JAN 2011

CLERICAL ASSOCIATE ($9.92/HR)

• Responsibilities consist of locating maps of the department in a job jacket.

• Clean job jackets which contain sewer maps, trunk maps, building and electrical permit, scanning documents,

answer telephones and other general office duties.

DEPARTMENT OF PUBLIC SOCIAL SERVICES

LOS ANGELES, CA AUG 2007-MAY 2010

CLERICAL ASSOCIATE/DATY ENTRY ($9.10 TO $9.92/HR)

• Board and Care Unit (Special Payments Section)

• Responsibilities include DATA ENTRY, proof reading and verifying forms, answering telephones, using

software’s such as: Leader, Microsoft Word and Excel, using the fax and copy machine, direct rent vendors, type

invoice logs, Answer inbound phone calls between 15-20 inbound calls on a daily basis other General office

duties. More details attached below.

TOTALLY ENTERTAINMENT PRODUCTIONS

LOS ANGELES, CA JAN 2006-MAY 2007

SALES REPRESENTATIVE/CLERK ($8.00/HR)

• Responsibilities include working with people in the Entertainment Business, performing office activities such

as ordering supplies, billing and collections, organizing mail, answering telephones, DATA ENTRY,

scheduling events and activities for the company, Scheduling meetings and ordering food for those meetings,

and performing other clerk duties.

•

• Primary contact to resolve any assignment needs.

• Tracking invoices regarding budget

ST. BERNADETTE CATHOLIC SCHOOL

LOS ANGELES, CA SEP 2002 -JAN 2006

CHEERLEADING COACH ($VOLUTEER)

• Responsibilities included scheduling games, communications with parents and guardians, attending prep-rallies,

and keeping records, teaching cheers, chants, leadership, and teamwork, organizing fundraisers such as, bake

sales, car washes, and communications with parents and guardians.

EDUCATION

ST. MARY’S ACADEMY INGLEWOOD, CA AUG 2002-Jun 2006

CRENSHAW MANUAL ARTS PROGRAM (MEDICAL TERM) APR 2012-JAN 2012

WEST LOS ANGELES COLLEGE CULVER CITY, CA AUG 2012-PRESENT

ADDITIONAL INFORMATION

Department of Public Social Services

DAILY WORK ASSIGNMENT:

Processes scanned Landlord/ Vendor documents according to procedure interring participant information from District

e-mail onto the LEADER system. After interring incoming documentation on LEADER I then input the information on

to our in-house tracking system. Assist districts via phone regarding Direct Rent issues that may accrue and or ask for

assistance from my supervisor if needed. Receive, stamp and count invoices received via U.S. mail for the Board &

Care Unit. Log invoices received for the unit, review process vendor service order and invoice (PA320). Check for

accuracy, adjust payment, cancel and manually record invoices. File all invoices/documents.

KURTZMAN CARSON CONSULTANTS

DAILY WORK ASSIGNMENT:

• Sort and distribute incoming and outgoing mail for client projects

• Prepare documents to be scanned as well as data entry into proprietary technology system

• Obtain missing and/or updated information needed for applicable forms via telephone, internet, mail, and fax

• Assist Restructuring and Class Action consulting teams with projects as needed

• Review and assemble legal documents to ensure completeness, accuracy, and compliance with court

requirements

• Maintain daily log of FedEx, Overnights and Certified mail

• Sort and organize large volumes of undeliverable mail for case accuracy

• Track and maintain undeliverable mail to ensure completeness and accuracy

• Prepare undeliverable mail to be sent to creditor per Post Office forwarding address

• Assist in the preparation for filing Supplement Affidavits of Service

• Maintain tracking system of offsite storage facility

• Assist and support the Operations Manager with special tasks as needed

• General offices duties such as filing, photocopying, mailing documents, etc.

Contact this candidate