Sales Manager

Ricardo Cardenas, PHR

P.O. Box ******

Orlando, Fl. 32869

Phone: 407-***-****

Email: ********@*****.***

Professional Summary:

To secure a Human Resources position where my 15 plus professional years of experience and education will allow

me to make an immediate contribution and assist the company in the accomplishment of its goals.

An accomplish MBA professional in the Hospitality Industry with 15 plus years of extensive management

experience in training & development, performance management, business operations management. Proven

leadership oriented qualities and experience in turning under performers to top performers. Possess broad

knowledge in human resource in a variety of areas. Effective hands-on experience in, coaching, motivating, supervise

sales personnel, Managed small(12-20) & large(40-80) groups, sales presentations, negotiating & closing skills,

communication, problem solver, staffing, people management skills, call center sales and customer service.

Core Competencies:

• • •

Team Training & Development Leadership & Mentoring Product Presentation Skills

• • •

Performance Management Special Events Management Sales & Negotiating Skills

• • •

Achievement /Result Oriented Operation Management Exceeding Sales Quotas

• • •

Bilingual: Spanish/English Integrity & Closing Sales Analytical Thinker & Problem Solver

• Trained & developed as well as managed sales teams from beginners to elite groups for the Westgate Resorts &

Hilton Grand Vacation call center. Resulted in sales representative promoted to managers as well as increase in

productivity. Other duties included employee monitoring and scheduling for Westgate Resorts.

• Developed & managed Special Event Department for Westgate Resorts and transformed it into the top lead

location. Responsible for the recruiting /hiring & staffing for various events. Also responsible for the logistics

and direction of the department. Resulted in over 80,000 new lead which increase sales production.

• Sales Manager with solid experiences in performance management as well as managing all levels of the sales

process with strong closing & negotiating abilities for Westgate Resorts. Demonstrated ability in turning under

performer to top performers through training, coaching, motivation, relation building and strong leadership

skills. Resulted in being promoted to a sales trainer

• Sales Executive with extensive experience in face to face sales presentations as well as over the phone for

Westgate Resorts, Holiday Inn Club Vacation and Wyndham Vacation Ownership. Awarded million dollars

ring from Westgate Resorts and promoted to sales manager

Employment History

1/2010 - 1/2012 Accounts Manager Westgate Resorts Orlando, Fl

2/2009 – 9/2009 Sales Executive Holiday Inn Club Vacation Kissimmee, Fl

2/2008 – 11/2008 Trainer Hilton Grand Vacation Orlando, Fl

2/2006 – 2/2008 Sales Executive Wyndham Vacation Ownership Orlando, Fl

4/1992 – 11/2001 Sales Manager/Trainer/ Special Westgate Resorts Orlando, Fl

Event Manager/Sales Executive Miami Beach, Fl

Education & Professional Licenses

PHR, Professional Human Resources Certification University of Central Florida July 2012

MBA, Master in Business in Administration/ Management University of Central Florida Dec. 2005

BSBA, Bachelor of Science Management/ Human Resource University of Central Florida Dec. 2003

AA, Associate of Arts (General Education) Daytona Beach Community Aug. 2002

College

Real Estate License Orlando, Florida Oct. 1992

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