Customer Service Administrative Assistant

SWATI TALWAR

Unit # ***, * Sir Lou Drive, Brampton, ON, L6Y5A8, P: 647-***-****, E: ***********@*****.***

CAREER PROFILE

Highly-motivated, dedicated, and ambitious professional with a broad background in coordinating

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projects, planning events, promoting business services, selling, and ensuring a high level of customer

satisfaction

Client-oriented Administrative Assistant with extensive experience working in a high volume,

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deadline-driven environment

Successful in establishing an exceptional rapport with individuals on all professional levels

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Exceptional organizational and time management skills with attention to detail

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Extensive knowledge of operating procedures of a large convention, theatrical, or other public use

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facility

Strong principles and practices of coordinating, managing and supervision

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Sound Knowledge of MS Office, Photoshop, PowerPoint, Interactive White Board, LCD Projectors,

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Faxing, Videocalls, Photocopying, Scanning and Videoconferencing

Exceptional interpersonal skills and relationship building, including extensive contact with media,

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outside agencies, and corporate companies

Effective supervisor with ability to recruit, train, and motivate staff members, event volunteers and

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personnel

Understanding of principles and practices of association, planning, records management and general

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administration

Travelled within USA, Europe and South Asia

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Fluent in English, Hindi, Urdu and Punjabi

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CORE COMPETENCIES

Effective Planning, Organization & Advance knowledge of MS Office/Office

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Interpersonal Skills Equipment

Exceptional Data Entry Skills (70 WPM) Team Building and Positive Decisions

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Customer Service making skills

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Time and Event Management Attention to detail and high level of accuracy

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PROFESSIONAL EXPERIENCE

DATA ENTRY ADMINISTRATOR | GROHE CANADA

Mississauga, ON (Sep 2012- Nov 2012)

Data entry and coding of templates in preparation for CRM (Customer Relationship Management)

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System to work within the SAP for reports and analysis

Quality control of data within Excel templates

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Assisted in helping to upload the CRM and provided account search and creation on Microsoft Excel

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Researched to obtain missing information of contacts/business partners with Grohe Canada

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GUEST COORDINATOR | HILTON GARDEN INN

Oakville, ON (Nov 2011 – Mar 2012)

Maintained guest accounts: guest checks, master accounts, vouchers, gift certificates, etc

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Communicated with public, hotel staff, management, and corporate guests about services, events,

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meetings and settled any guest complaints

Created promotional e-mails, flyers, and press releases for various events

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Anticipated guests’ needs and respond promptly to guests’ requests to sell rooms and book rooms for

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events

Maintained and arranged reports from manual or electronic files, inventories, mailing lists and

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databases

OCCASIONAL

TEACHER

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CAREER

TEACHERS

London, England (Sep 2010-May 2011)

Occasional Teaching Grades JK- Grade 6

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Actively participated in a variety of school committees focused on curriculum development textbook

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review, fundraising and anti-bullying efforts

Designed, planned and managed events including team events, receptions, fundraising events, fitness

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events

EXECUTIVE ASSISTANT | GOODBYE PROBLEMS FINANCIAL SERVICES

Mississauga (Jan 2008- March 2010)

• Worked for growing, fast paced financial organization which dealt with loans, bankruptcies and credit

management

Helped analyze credit information to determine risk involved in lending money to customers

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Handled the responsibilities of creating collateral materials for marketing purposes like pamphlets,

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brochures and designed sponsorship booths

Established and expanded clientele through cold calling, advertising, and networking

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Interpreted and evaluated customers needs while suggesting suitable service

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Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all

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project

Thorough understanding of the necessary principles of recordkeeping, copying, faxing, mailing and

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filing

CLIENT COORDINATOR | LA FITNESS

Brampton (Mar 2006 - Apr 2010)

Answered inbound calls in support of customer needs, handled complex inquiries, complaints and

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conveyed in a reassuring, positive manner to resolve various issues

Made outgoing calls to help customers resolve their account issues such as payment methods, a nd

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delayed payments

Scheduled training sessions and meetings and managed the effective running of the organization

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Assisted in the training of new customer service representatives and associates

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Participated in marketing activity to get new prospective clients

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Helped company attain the highest customer service ratings (as determined by external auditors) -

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earned 100% marks in all categories including communication skills, listening skills, problem

resolution and politeness.

EDUCATION

HONOURS BACHELOR OF ARTS Major: Psychology/Minor: Sociology, York University,

North York, ON

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