Medical Manager
Resume:
Gary W. Singleton
Mobile AL 36609
************@*******.***
OBJECTIVE:
To provide medical transcription/administrative/clerical support to
prospective employers.
ATTRIBUTES:
Ability to accomplish quality and productivity standards set by the client
and the medical transcription organization. Operates designated word
processing, and transcription software/platforms effectively and accurately
to complete assigned duties. Uses extensive reference materials
appropriately and efficiently to facilitate the accuracy, clarity and
completeness of reports. Transcribes reports in order of priority to meet
patient, client and MTSO care needs and timelines as required by all
established guidelines and protocol. Effectively applies skills in English
usage, grammar, punctuation, formatting style and editing. Adheres to The
Association for Healthcare Documentation Integrity, MTSO and client
guidelines. Experienced in a multitude of transcription platforms
including ExText, DocQScribe, Escription, Powerscribe, Lanier voicewriter,
Speech Q, ChartNet, M-Modal, MP word, Smart Scribe various automated speech
recognition platforms and various proprietary transcription platforms.
WORK HISTORY:
August 2012 to Present - Medical Editor/Medical Language Specialist, Nuance
Transcription Services, Burlington, Massachusetts.
Home based medical language specialist transcribing and editing a vast
variety of worktypes and specialties including radiology, acute care,
hematology/oncology, radiation oncology, psychiatry and emergency room
reports utilizing the Escription transcription platform. Responsible for
the execution of account transcription operations to execute immediate post-
go-live quality, production, on-going maintenance of account quality and
turaround time as per client expectations, while maintaining expected
quality percentages on all transcribed documentation. Creates reports
consistent with client account specifics, MTSO and book of style guidelines
utilizing acquired educational and on the job experience and reference
tools to ensure the accuracy of the transcribed document, to include but
not limited to the use of reference material (paperback and electronic)
along with daily review of correction reports and feedback from team
supervisor and QC team members. Works independently and efficiently from
home virtual ofice, with minimal to no supervision. Possess excellent
written and oral communication skills, including grammar, punctuation, and
style. Possess the ability to understand and comprehend diverse accents,
dialects, and varying dictation styles. Effectively executes/operates
multiple software applications, transcription platforms, including the
ability to accept and process voice/text files in multiple formats via word
processing/transcribing software to generate the final transcribed or
edited electronic medical report for inclusion in the electronic medical
report.
July 2011 to July 2012 (12-Month Independent Contractor) Medical
Transcriptionist, Transcription South, Inc, Clearwater Florida
Remote/Home-based transcriptionist employed by the organization to provide
transcription services to various hospitals and clinics under their
control. Transcribed basic 4 acute care reports as well as specialty
reports and radiology reports. Executed knowledge of anatomy and
physiology, medical terminology and rules of English and grammar to
transcribe quality reports dictated by physicians and other medical staff
for inclusion into the patient's permanent medical record files. Edits
dictation for clarification purposes where appropriate without altering
meaning or content. Verifies patient and physician demographics for
accuracy. Follows established report formats and instructions. Proofreads
for accuracy before submission. Performed editing, proofreading and
quality review of other transcriptionist's documentation, and provided
feedback when necessary. Operates information systems equipment
efficiently to produce a variety of medical documentation types to include
web-based software, communications applications and word processing
applications. Adheres to strict AHDI compliance regarding patient records
and hospital data as well as hardware and software security and privacy.
December 2010 - June 2011: Voice Recognition Editor/Transcriptionist,
Precyse Solutions, Alpharetta, Georgia.
Transcribes acute care medical reports, clinic notes, and specialty
dictations to include diagnostic imaging studies dictated by physicians,
radiologists and other health-care professionals. Accomplishes a variety of
medical reports to include mammograms, diagnostic imaging, interventional
radiology, ultrasonography, PET scans MRIs, and CT scans. Adept at
discerning and resolving dictations that may be complicated by equipment
issues, background noise, similar sounding verbiage and/or terminology,
diverse accents, rapid speech and/or distracted dictators. Effectively
utilizes the M-Modal automated speech recognition transcription platform to
create the medical report. Applies strict adherence and compliance to
client specifics, employer procedures and specifics. Verifies/edits
demographic information for accuracy as well as selection of correct report
templates and perform quality reviews before submission to the facility.
Adheres to AHDI compliance regarding confidentiality of patient information
as well as hardware and software security and privacy.
April 2010 - January 2011: Voice Recognition Editor/Transcriptionist,
TransPortal LLC, Charlotte, North Carolina.
Home-based transcriptionist contracted by the organization to primarily
transcribe/voice edit emergency room reports. Performs traditional acute
care transcriptions occasionally as a secondary/backup account when the
primary workload is low. Adheres to client transcription/editing specifics
and AHDI style guidelines. Effectively executes the organization's
transcription platform and voice player to create the electronic medical
report. Verifies/edits demographic information for accuracy as well as
selection of correct report templates and perform quality reviews before
submission to the facility. Adheres to AHDI compliance regarding
confidentiality of patient information as well as hardware and software
security and privacy.
September 2009 - August 2010: Medical Transcriptionist, Transform Inc,
Cody, Wyoming.
Home-based transcriptionist responsible for documenting/editing medical
findings/observations dictated by doctors and other medical staff for those
hospitals, clinics and other healthcare facilities to whom the organization
is contracted. Receives voice and text recorded dictation to create
medical documents for inclusion into the patient's permanent medical
record. Edits/proofs the report for accuracy before submission, adhering
to client specifics and AHDI Book of Style guidelines. Effectively
utilizes the organization's transcription platform and voice player as the
medium to create the medical report. Adheres to strict AHDI compliance
regarding patient records and hospital data as well as software and
hardware security and privacy compliance.
September 2006 - Present (Under present contractural agreement - Currently
not on assignment): Commuting Medical Transcriptionist/Consultant, K-Force
Professional Staffing, Tampa, Florida.
Employed by the staffing organization to visit medical facilities with an
objective to consult as well as perform a multitude of medical
transcription operations and services necessary to assist and benefit
healthcare providers within the client base on a temporary and/or permanent
basis. Uses Internet, acquired and on-site reference texts, software
applications and other materials as well as network with other
transcriptionists on-and off-site to accomplish required taskings complying
with local hospital policy, JCAHO and AAMT criteria.
- Completed an eight-month assignment at Citrus Memorial Hospital,
Inverness Florida and a two
week assignment at Cross Ridge Community Hospital, Wynne, Arkansas
exclusively as a diagnostic
imaging transcriptionist to include transcription of PET scans,
interventional radiology studies,
mammography, bone density studies, PET scans, vertebroplastic
studies, echo and vascular studies as
well as MRI and MRA reports.
April 1992 - February 2008: (Retired) NCOIC, Commander's Support Staff,
403d Mission Support Flight (United States Air Force Reserve Command),
Keesler AFB MS.
Responsible for the operation of a personnel office for a 108-member
military personnel squadron. Managed and maintained various personnel
programs such as awards and decorations, performance reports, and other
personnel incentive programs. Performed typing and administrative support
and managed various types of office correspondence to insure compliance
with standard format required by applicable directives. Ordered,
distributed, and maintained regulations and directives. Maintained
suspense control for recurring projects and other correspondence to include
editing, proofreading and advising on standard English and grammar.
Maintained and updated unit historical data. Performed other
administrative duties to include in/out processing of personnel, issuing
vehicle registrations, ration cards, preparation of travel orders and
operate the military pay sign-in computer program.
June 2003 - August 2006: Medical Transcriber, University of South Alabama
Hospitals, Mobile AL.
Creation of medical reports using transcribing devices and computers
preinstalled with transcribing software. Operated computer/word processor
with foot pedal or wav device to listen to and transcribe reports dictated
by physicians and other healthcare professionals dictating a wide variety
of medical reports, primarily radiology reports, operative reports, history
and physicals, clinic notes, consultations and discharge summaries.
Verified accuracy of patient demographic information such as name and other
identifying criteria. Resolved problems associated with formatting and
template creation. Proofreads and edits medical reports for correct
punctuation, spelling and grammar to ensure accuracy and completeness in
compliance with departmental, university, JACHO, AAMT policies, standards
and protocol. Incorporates new terminology and shares with coworkers.
Maintains confidentiality of all transcribed materials in compliance with
HIPAA regulations and directives. Translate medical jargon, slang and
abbreviations into their accurate and expanded form. Delivered reports to
physicians and medical offices in printed and/or electronic form for
review/signature and subsequent inclusion in patient records. Used speech
editing program to produce reports.
Oct 2000 - May 2003: Customer Accounts Representative, Collections, World
Omni Financial Corporation, Mobile AL.
Controlled and managed delinquency rates by contacting accountholders to
discuss status of past due lease and retail automobile accounts. Responded
to customer issues when presented with difficulty making scheduled payments
due to financial or other hardships in an attempt to determine a viable
solution to resolve past due status of their account. Arranged payment
plans and advised of payment options. Provided credit and payment history
information when requested. Assisted customers with issues such as lost or
misapplied payments and elevated issues such as payment disputes or
complaints, etc, which could not be resolved at the associate level to
management for assistance, guidance and subsequent resolution. Performed
account maintenance actions such as name and/or address changes and other
demographics and ensured all information was accurate and up-to-date before
final processing. Alerted management to computer, software, hardware, and
communications problems if unable to resolve at the associate level.
Dec 97-Oct 2000: Billing Clerk, Mobile County Emergency Medical Services
System, Mobile AL.
Collected demographic information from ambulance run sheets and 911
dispatch cards and entered into computer billing system. Maintained and
updated computer files and medical records. Contacted patients to gather
information on insurance plans (if any) and submit billing information to
Medicare, Medicaid, and Blue Cross/Blue Shield through the online billing
program and submitted other billing information to commercial insurance
companies on approved forms by mail. Posted benefit assignments to patient
accounts and communicated by mail and phone informing patients of filing
status, ineligibility of insurance, balance due and further payment options
if necessary. Interpreted billing information from explanation of benefits
(EOB) statement received from insurance companies to accurately post
accounts. Reviewed EOB statement to determine accuracy of benefits
received and coordinated information with supervisor and insurance
companies when benefit assignments are in question. Corrected
discrepancies in submitted billing plans when notified by insurance
companies or otherwise noted by policyholders or management. Applied
appropriate procedures to resolve patient accounts when accounts become
delinquent. Processed requests for medical records information and
inquiries received from insurance companies, attorneys and policyholders.
Jan 93 - Dec 97: Admitting Clerk, USA Children's and Women's Hospital,
Mobile AL
Greeted patients and their families upon arrival to the Admitting Office.
Interviewed/registered patients for various inpatient, outpatient,
outpatient surgery and emergency room procedures. Obtained demographic,
emergency contact, chief complaint, insurance data and entered this
information into Hospital Information Systems Computer. Utilized computer
to create appropriate patient charts from information provided during
interview and selected appropriate office/offices patient will be visiting.
Verified insurance cards for eligibility and advised patients of
appropriate actions to take if insurance was invalid. Advised of payment
options and established payment arrangements. Collected information from
doctors, nurses and technicians to include diagnosis, isolation procedures,
names and ages of patients being admitted utilizing standard room
reservation form. Performed cashier duties, census procedures, disaster
operations, PBX duties, typing support, receptionist duties, professional
and general office duties to include routine maintenance of office
equipment.
May 91 - Oct 92: Chief Information Manager, Curriculum Plans, United
States Air Force, Maxwell AFB, Montgomery AL.
Professional clerical and secretarial duties including typing, scheduling
appointments, and contacting various publishing companies for permission to
utilize their copyrighted material in classroom curriculum study materials.
Obtained biographies on guest speakers and forwarded to classmembers prior
to arrival of the guest speaker. Managed classmember research paper
program and assisted in desktop publishing.
Oct 87 - Mar 91: Secretary Receptionist, Radiology, Providence Hospital,
Anchorage AK.
Professional office operations including scheduling patients for various x-
ray procedures, retrieval and filing and photocopying of x-ray films and
reports, administering preparatory to meds to patients for required
procedures, assisting doctors with retrieval of patient records and read
results of x-ray findings to doctors. Utilized PC to enter patient data
and generate radiology requests, routed x-ray reports to patient charts and
performed maintenance and disposition of x-ray reports and films.
EDUCATION/TRAINING:
Blount High School, Prichard, AL, Graduated Jun 76.
Associate in Science Degree, Aug 80, SD Bishop State Community College,
Mobile AL.
USAF/Orderly Room Administration Course, Jun 82, Keesler AFB, MS.
Proofreading and English Review Course, Mar 84, Elmendorf AFB, AK.
Records Management Course, Oct 84, Elmendorf AFB, AK.
Noncommissioned Officers Leadership School, May 90, Elmendorf AFB, AK.
Windows, MS Word, and WordPerfect Familiarization Course, Jun 95, Keesler
AFB, MS.
Professional Medical Transcription Program, At-Home Professions, Ft Collins
CO, Aug 2003.
AWARDS AND CERTIFICATES RECEIVED
Certificate of Completion, Professional Medical Transcription, At-Home
Professions Aug 2003.
Certificate of Achievement, Apr 2000, Sears Home Customer Services Network.
Squadron Noncommissioned Officer of the Quarter, 1998, Keesler AFB MS.
Superior Performer Award, Apr 1997, Keesler AFB MS.
Certificate of Appreciation, NCOIC of Administration, Keesler AFB, MS, Apr
97.
Employee of the Month, Apr 1995, USA Children's and Women's Hospital.
AF Commendation Medal, Elmendorf AFB, AK 1991, Maxwell AFB, AL 1992,
Keesler AFB, MS 2008.
AF Good Conduct Medal w/2 Oak Leaf Clusters, Elmendorf AFB, AK.
Letter of Commendation, 1996, Director, Air Force Entertainment, Lackland
AFB Texas.
REFERENCES
Cathy Faison
Admitting Manager
University of South Alabama Children's and Women's Hospital
1700 Center Street, Mobile, Alabama 36604
Melanie Williamson
Manager, Medical Records
Infirmary West at Knollwood
5600 Girby Road, Mobile, Alabama 36609
Audrey Gardner
Supervisor, Admitting
University of South Alabama Medical Center
2451 Fillingim Street, Mobile Alabama 36617
Contact this candidate