Computer repair, IT Level 1 Help desk

Location:

Park Ridge, IL, 60139

Salary:

25,000

Posted:

December 06, 2012

Contact this candidate

Resume:

Bradley Walker

*** *. ******* ****** ****: 630-***-****

Glendale Heights, IL 60139 Email: **********@*****.***

Objective: I am currently looking for a full time position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently and productively.

Work Experience

IT Help Desk Summer Intern

Wheels Inc. Des Plaines, IL June 2012 to August 2012

• Supported user / programmer needs for technical service for custom software applications.

• Handled inbound inquiries requesting service to the following: Telecom, copier repairs, fax

machine repairs, Voice Response Unit (VRU), 3rd party software applications and technologies.

Escalated as necessary.

• Met the established turnaround times and accuracy standards established by management

to ensure customer satisfaction.

• Supported web-based internal and external client applications (Fleet View and Driver View).

• Provided support solutions for the Desktop as appropriate.

• Setup and add new users to the various internal/external systems serviced by the team.

• Administered NT workstation and network ID’s and passwords. (Secondary)

• Built a desktop computer for internal users, updating image and directories as appropriate.

Skate Room Attendant / DJ Part time

Lombard Roller Rink - Lombard, IL November 2010 to Present

• Provide rental roller skates / roller blades to customers

• Repair skates as necessary, making sure they are adjusted properly for less advanced skaters

• Assists in clean up of all general public area.

• Provide music for general skating sessions and private parties.

Professional DJ / Assistant Part time

M and R Music – Glendale Heights IL August 2009 to Present

• Assist Professional DJ with entertainment at Weddings, School Dances or other social

gatherings.

Porter / Detailer

Chicago Motor Cars - West Chicago, IL September 2011 to January 2012

• Drove vehicles to and from service lane, service stalls, and parking lot as needed.

• Washed new vehicles, customers’ vehicles and company vehicles both inside and out.

• Kept used-car lot neat and orderly; cleaned the driveway and sidewalks, removing snow and

debris as necessary.

• Provided janitorial services in all internal areas.

• Maintained hot beverage and refreshment areas, cleaning counter surfaces and restocking coffee

supplies as needed.

• Ran errands as directed by service manager. Pick up / delivery of parts

Education

Associate in Applied Science (AAS) (Currently enrolled)

College of Dupage – Glen Ellyn, I L (classes to be scheduled in Spring 2013.

Glenbard North High School – Carol Stream, I L

Technical Knowledge

Computer basics: Able to install hardware /software on laptop & desktop computers. HP, MAC, Dell.

Deployment and/or redeployment of end users computers (format; install OS and drivers, applications,

printers etc. Maintain Web & SPAM filters including quarantined items. Basic knowledge of Active