Customer Service Administrative Assistant

Traci Geary Wolf

*********@*******.*** / 678-***-**** / 2615 Gateview Court, Cumming, GA 30040

Accomplished Administrative and Customer Service Professional with extensive experience in the pharmaceutical,

healthcare, insurance, and engineering industries. A detail oriented performer who excels in environments requiring time-

sensitive deadlines and accurate results. Strong computer skills including MS Office. A successful achiever for more than

15 years in building relationships and providing effective customer service to customers and colleagues alike.

AREAS OF EXPERTISE

• • •

C-Level and Executive Composition of Narratives Microsoft Office 2007 and

Administrative Support and Correspondence 2010

• • •

Customer Service Complaint Handling Verbal/Interpersonal Skills

• • •

Reception/Multi-line Claims Processing Organizational Skills

• •

switchboard Database Entry Prioritization Skills

• • •

Medical Terminology Proofreading/Editing Skills Time management Skills

• • •

Document Control Internet Research Prioritization Skills

• •

Regulatory Submissions Problem Solving

PROFESSIONAL EXPERIENCE

Shionogi Inc. (formerly Sciele Pharma and First Horizon) Atlanta, GA - 2001 – 2011

Drug Safety Associate (2008-2011)

• Reduced expenses significantly by eliminating the need to outsource Drug Safety; received, processed, and data

entered post marketing, clinical and medical device adverse event cases. Prepared MedWatch and CIOMS reports

for over 300 cases annually.

• Created and submitted MedWatch 3500/CIOMS 15 day (Serious) reports and Periodic Annual Safety Reports

(PADERS) to Regulatory Authorities (FDA/Health Canada) in compliance with Regulatory guidelines and

Standard Operating Procedures (SOPs). Serious reports comprised 25-30% of all reports produced.

• Processed 50+ Standard Response Letters (SRLs) for health care professionals in response to medical information

requests on a weekly basis.

Medical Information Associate (2003-2008)

• Reported and maintained prompt, accurate medical/scientific/technical information for over 20 products in

accordance with SOPs as requested by health care professionals, internal stakeholders, and the general public .

• Reduced inquiry response time over 50% by collecting and documenting pertinent product portfolio information,

raw material data, and manufacturer responses into a document entitled “Frequently Asked Questions/Answers for

inquiries (FAQs).”

• Entered MedWatch 3500 adverse event reports into database. Proof-read and revised previously entered reports

by other Drug Safety/Medical Information personnel as needed.

Front Office Administrative Assistant/Receptionist (2001-2003)

• Produced annual Standard Stock Option letters for over 200 employees.

• Improved response accuracy and efficiency by documenting correct triaging and direction of incoming calls to the

ideal source.

• Created and assisted in the implementation of a streamlined workflow process for the Human Resources Director

and Office Manager.

678-***-**** Traci Geary Wolf PAGE 2

BioKinetics Philadelphia, PA - 1998 -2001

Sales and Marketing Executive Assistant

• Produced sales leads for C-Level Executives and Business Development by researching industry trends and

specific biotech/pharma/semiconductor companies.

• Reduced Executive workload significantly by producing reports and spreadsheets of travel expenses and business

correspondence, and creating effective, informative Power Point presentations.

• Wrote and coordinated pertinent information for the design of a career path web page assisting employees with

skill enhancement resources.

RELEVANT EXPERIENCE

Administrative Assistant to C-Level Executive and departmental staff and Customer Claims Representative at CIGNA

Companies, Philadelphia, PA (7 years).

Administrative Assistant at New Lisbon Developmental Hospital, New Lisbon, NJ (3 years).

EDUCATION

University of Pennsylvania, Philadelphia, PA - B.A., Social Science (specialization in Psychology & Sociology).

Burlington County College Pemberton, NJ - Associate of Applied Science, Office Systems Technology.

CERTIFICATIONS

Insurance Institute of America, Philadelphia, PA - Certificate of Introduction to Claims.

Burlington County College, Pemberton, NJ – Certificate in Small Business Management.

EMPLOYER SPONSORED TRAINING

• “Microsoft Office Excel 2007 - Basic through Advanced,” New Horizons Computer Learning Center, 2009-2010.

“Pharmacovigilance Surveillance and Epidemiology,” Drug Information Association, 2008.

• “Adverse Events: Managing and Reporting for Pharmaceuticals,” Barnett International, 2006.

• Introductory training in Argus and TrackWise databases.

AFFILIATION

Drug Information Association Member (2010-2012)

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