QA Analyst

Nidhi Kumar

# 443-***-**** *****.****@*****.***

CAREER SUMMARY:

Over 6 years of diversified work experience in IT having diverse exposure in Quality Assurance,

UAT, debugging, Functional testing, Regression testing, Compatibility testing, Business analysis,

Effort Estimation, Banking Services, Insurance Services and Customer service .

Broadly experienced QA Analyst/Tester with experience in Manual Testing for both Web based

applications & Client server.

Proficient in identifying Test Scenarios, Creating & updating Test Cases, Executing Test Cases,

Logging & Tracking Defects and Documenting all the results.

Experience in analysis of Software Requirement Specifications, Designing & Developing Test

strategies, Test plan, Test cases from the Requirement Documents, Executing Test cases, Defect

tracking and Test status reporting.

Experience with QA Methodology & QA Strategies to ensure Quality Assurance Control.

Experience working with SQL Queries to perform backend testing.

Well acquainted with SDLC methodologies like Waterfall,Agile, V Modeling & STLC

Professional competencies in Need Assessment, Business Process Understanding, Requirement

Mapping and Coordinating with the Developers.

Consistent performer having successfully achieved targets, Demonstrated strengths in identifying and

eliminating operational deficiencies and business pain areas towards bottom line improvement and top line

growth.

Enjoys analytical work, interaction with clients and committed to delivering high quality and timely results.

Possess excellent interpersonal, analytical and team building skills.

Six Sigma Yellow Belt Certified for a project on Discrepancy Management.

Awarded with various star of the Month & Star of the Quarter Awards.

Awarded with “You are a Winner” & “Thank You” Notes multiple times for exceptional productivity &

enhanced process quality.

TECHNICAL PROFICIENCY:

SQL, HP Quality Center 9.2, Mercury Test Director 8.0, Hyperion Essbase.

Operating Systems: Windows 98/XP

Presentation and General Business Tools: MS PowerPoint, MS Word, MS Excel, MS Outlook

Methodology: Waterfall, Agile, V Model.

Hardware: Intel P4

EDUCATIONAL BACKGROUND:

Post Graduate in Insurance Management.

Bachelors in Computer Applications.

Licentiate from Insurance Institute of India .

Training in Hyperion Essbase (USA).

PROFESSIONAL EXPERIENCE:

QA Analyst - Capital One -San Antonio, Texas, USA (Nov’11 to Nov’12)

Assistant Manager QA/UAT Team- Max New York Life Insurance- Gurgaon, India (April’07 to Nov’11).

Customer Service & QA- ICICI Prudential Life Insurance- New Delhi, India (May’06 to March’07)

EXPERIENCE DETAIL:

CLIENT CAPITAL ONE, SAN ANTONIO, TX

DURATION Nov’11 to Nov’12

PROJECT WEB BASED BANKING APPLICATION

ROLE QA ANALYST

Capital One offers a variety of Banking & Financial solutions like Personal Banking, Retail

PROJECT Banking, Home Financing, Credit Cards & Equity Loans to its customers.

DESCRIPTION This Client/Server based application maintains details of bank account holders. The

transactions of saving account, recurring account & current account holders are recorded &

maintained. Customer vise transaction reports are generated.

Interacting with Business Analysts, Gather Business & Technical requirements.

RESPONSIBILTY Interacting with Business team & developers to understand business logic & User

requirements.

Analyzing business requirement document (BRD & related artifacts to develop test

strategies& test plans.

Preparing Test Plans, Test Cases & Test Scripts as per functional requirements

for Manual Testing of Web Bases Applications.

Executing Test Cases & Analyzing Defects.

Periodic updating of test plan & test cases as per requirement changes.

Functionality, Compatibility & User Acceptability Testing of the application.

Requirement Mapping and Requirement Traceability.

Performing backend testing using SQL Queries.

Creating and maintaining Requirement Traceability Matrix (RTM) and tracing

requirements to corresponding test cases.

Generating change requests for failed test cases and assigning them to

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responsible developers.

Categorizing bugs based on priority & severity.

Participating in Defect review meetings & Quality Assurance meetings to help

developers understand the problem and setting the severity level.

Participating in weekly status meetings with Development & Management team to

discuss bugs & enhancement.

Extensively used Mercury Quality Center for bug tracking, Test management &

Execution of test cases.

CLIENT MAX NEW YORK LIFE INSURANCE, GURGAON,INDIA

DURATION APRIL’07 to NOV’11

PROJECT TOTAL POLICY PROCESSOR (TPP)/UNDERWRITING SOFTWARE

ROLE ASSISTANT MANAGER- QA/UAT TEAM

TPP was a application to be developed for faster and reliable policy issuance handling

PROJECT application that will reduce the policy issuance time and enhance the productivity. The

DESCRIPTION application was developed for reducing underwriting efforts and automation of few steps

in underwriting process.

Analyzing requirements, Effort Estimation, Creating Test plan, Designing &

RESPONSIBILTY Executing Test cases, Defect Management in Quality Center .

GAP analysis to understand new business model and additional functions to be

incorporated by virtue of being a member of the new system development team.

Assisting development team through the development phase of a project by

answering questions, and performing validation through initial system testing of new

enhancements/features.

Reviewing issues/defects during testing from a functional perspective.

Studying functional requirement specifications, technical design documents and

related artifacts.

Reviewing test cases & making sure they are in accordance with company

requirements

Uploading requirements in Requirement Module of HP Quality Center.

Underwriting new business proposals by virtue of accept, reject, counter offer, decline

the risks attached on the basis of set guidelines and logic thereby assessing risk

associated with new proposal, verification of documents and managing adverse

selection procedure.

Interacting with Business users for UAT (User Acceptability Testing), and testing the

possibility of System Failure.

Organizing various trainings for team members on process flows of insurance

products and UAT

Preparing Monthly Dashboards, Quality Check analysis and Discrepancy Reports.

Rendering functional input to the solution team for the preparation codes.

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CLIENT ICICI PRUDENTIAL LIFE INSURANCE, NEW DELHI, INDIA

DURATION May’06 to March’07

PROJECT INSURANCE UNDERWRITING & CUSTOMER SERVICE

ROLE CUSTOMER SERVICE & QUALITY ASSURANCE

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ICICI Prudential offers various insurance solutions to customers. The project was to

PROJECT reduce the discrepancy percentage of life insurance policy pack.

DESCRIPTION

Underwriting of new application forms financially.

RESPONSIBILTY Designing quality regulations based on monitoring data flow against quality

standards.

Retrieving & analyzing information to analyze root cause of performance GAP.

Ensuring the correct information on policy pack and error free policy pack.

Ensuring timely and hassle free settlement of claims for our end customers.

Policy owner servicing, administrating policies, Policy renewal and process claims.

Handling queries & complaints of internal & external customers and providing

timely resolution.

Providing trainings to outsourced staff on new system release and processes.

Handling complaints of External Customers and providing timely solution.

Training of outsourced staff on various products and processes.

Identifying pain areas in policy processing and getting aligned to competitors in the

market.

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