Customer Service Security
Resume:
Sigmund James
*** **** **** ****** ********, NY *1203
Mobile: 917-***-**** ***********@*****.***
EDUCATION
City University of New York, Medgar Evers College Brooklyn, NY
BA Degree in Psychology
CERTIFICATIONS/SKILLS
• Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone
Skills, Resolving Conflict, Analyzing Information, Multi tasking.
• CPR Certified.
• Training and Supervisory Skills.
• Employment Essentials Business Certified and Retail Customer Service Fundamentals Certified.
PROFESSIONAL EXPERIENCE
Customer Service, Army and Air Force Exchange Services, Brooklyn, NY May/2003
October/2006
Reconciled the store funds of about $12,000 and earnings daily.
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Ensured that all mission essential paperwork was properly filed and ready for co workers in the
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morning.
Catered to the needs of older and disabled veterans as it pertained to load carrying, being disabled, and
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any assistance which they may have needed.
Call Center
Responded to 311 Information Calls and provided information to callers.
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G4S Wackenhut Solutions, Esteem Security, Brooklyn, NY March/2008 January/2012
Corporate Security
• Conducted access control and emergency response procedures at the Bank of America Tower, the
Emigrant Bank Headquarters, and the Conde Nast building.
• Conducted security audits to identify potential problems related to physical security, staff safety, or
asset protection.
• Designed security policies, programs, or practices to ensure adequate security relating to issues such
as protection of assets, alarm response, and access card use.
United States Army November/1999 November/2002
Hanau, Germany
Inventoried training gear for 6 10 soldiers every fortnight.
Mentored new soldiers about technical aspects of job, and potential pitfalls of living overseas.
Conducted riot control procedures and personnel safety strategies.
Trained in interacting with a potentially hostile population after the September 11th, 2001 attack.
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