Customer Service Quality Control
Resume:
DAYSHA THOMAS
***** ******** ****** **., ***. *** HOUSTON, TX 77060
337-***-**** **********@*****.***
OBJECTIVE
To obtain a position in a professional working environment that will utilize both
my working and communication skills.
SUMMARY OF QUALIFICATIONS
-Detail oriented with excellent customer service and communication skills.
-Comprehensive knowledge of various office procedures, functions, and equipment
-Basic accounting methods
-Handling general administrative and clerical tasks
-Great team player with friendly and outgoing personality
-Positive attitude with good problem solving skills
-Ability to work effectively under minimal supervision
-Very punctual
-Excellent listening skills
-Well organized
-Excellent time management skills that allow for the multi-tasking of all
responsibilities.
-Diplomacy and sensitivity when working with clients
-Providing information of the services of the organization
-Answer phone while taking detailed messages for person called upon, including
name, time of call and nature of business.
-Meet and greet clients
-Monitor and control stationery and office stock supply
-Undertake general office duties, mail, and paperwork distribution
-Read, understand, and generate labels/documentation
COMPUTER SKILLS
-Great typing abilities (55-60 wam) fast and accurate
-Experience with Microsoft word, Word processor, Powerpoint excel, Microsoft
publisher, Internet, Email
WORK OF EXPERIENCE
August 25, 2012-November 15, 2012
Archer Well Gas & Oil Company
Houston, TX
Filing Clerk
-Answer questions about records and files.
-Assign and record or stamp identification numbers or codes in order to
index materials for filing.
-Eliminate outdated or unnecessary materials, destroying or transferring
them to inactive storage according to file maintenance guidelines
and/or legal requirements.
-Enter document identification codes into systems in order to determine
locations of documents to be retrieved.
-Find and retrieve information from files in response to requests from
authorized users.
-Perform periodic inspections of materials or files to ensure correct
placement, legibility, and proper condition.
-Place materials into boxes according to classification and identification
information.
-Scan or read incoming materials in order to determine how and where they
should be classified or filed.
-Sort or classify information according to guidelines such as content,
purpose, user criteria, or chronological, alphabetical, or numerical
order.
-Track materials removed from files in order to ensure that borrowed files
are returned.
-Gather materials to be filed from departments and employees.
October 25, 2011-June 6, 2012
Dollar Tree
Houston, TX
Cashier
-Complete customers transactions
-Answer customers' questions, and provide information on procedures or policies
-Trained new coming employees; performed human resource functions such
performance appraisals and corrective action
June 08, 2009-August 1, 2009
City Hall of Lake Charles Print Shop
Lake Charles, LA
Print Shop Clerk
-Fill out printing requisitions/job requests
-Schedule runs to meet deadlines
-Keep records of job completed for quality control
-Laminate, bind, collate, fold, insert, drill, label
-Adjust machine according to paper size and alignment
-Fastens sheets together to prepare booklets, bulletins, and other publications using
machine stapler or inserting binding strips into punched holes
-Answer detailed calls
-File, fax, type, stock paper
-Input information on computer
-Processes departmental incoming and outgoing mail; prepares mail for
distribution
-Operate machinery
EDUCATION
Fall August 2010-December 2010
McNeese State University
Lake Charles, LA
General Studies/Nursing Major
April 2011-August 2011
Stage One Hairschool
Lake Charles, LA
Cosmetology
LANGUAGES
English
REFERENCES
Britney Bonton -Sales Director, Milestone Management
Paula Gillard -Supervisor of LC Print Shop
Jessica Carrier -Manager of Dollar Tree
Contact this candidate