Customer Service Manager
Resume:
TANA M. CLEMENS
*********@********.**.***
________________________________________________________________
Computer Skills
Operating Systems: Windows 2000, XP
Software Programs: ACSR, CSG, Solomon, Access databases, MS Office Suite,
MS
Outlook, Lotus and other web based
programs(GXS, Primepay)
Experience
RWL Communications Inc
2/10- Present
Administration Assistant
. Billing code reconciliation
. Create and modify invoices in Solomon
. Create and modify documents/invoices in Lotus
. Answer telephones and transfer to appropriate staff member
. Scan, enter and maintain electronic filing system
Knight Enterprises, Clearwater, FL
05/01-08/09
Payroll assistant (03/07- 08/09)
. Calculated all timecards for employee's
. Processed all data into Solomon
. Responsible for printing 200 checks for employee's
. Processed subcontractor payroll and maintain subcontractor records
. Responsible for printing over 500 checks for sub-contractors
Office Manager Polk County (03/05-07/07)
. Performed customer service duties to include damage/complaint
resolutions
. Entered and accounted for all total weekly invoices
. Maintained/updated tech database tracking files for all
active/inactive contractors
. Liaison for damage contractor
Office assistant (08/04-03/05)
. Maintained/updated tech database tracking files for all
active/inactive contractors
. Assisted office manager with any of her daily duties
. Preformed customer service duties to include damages/complaint
resolutions
. Liaison for damage contractor
Router (05/01-08/04)
. Assigned individual work orders by location
. Distributed to each tech as his daily route of work
. Preformed customer service duties to include damages/complaint
resolutions
. Liaison for damage contractor
Education
Pinellas Park High School, Pinellas Park, FL, Academic diploma
Contact this candidate