Sales Customer Service
Resume:
Robert J. Scipione
** ***** ****** **** **, Woonsocket RI 02895
612-***-**** *************@*******.***
Summary
Corporate Manager and Director with over 27 years of professional multi
industry experience in managing customer service, logistics, supply chain,
distribution, collections, and relationship building. Working in fast
paced team oriented organizations allowing me to maintain a strong
reputation for delivering outstanding customer service to internal and
external clients, while being a strong team player and self-directed
independent employee.
Professional Experience
SELF EMPLOYEED 2010 -
Present
. Strategically worked with a number of corporations and individuals
creating a more comprehensive supply chain
. Assisted in developing strategic sourcing with offshore manufacturers
to help with logistics of moving products in and around North America
. Worked on cross functional teams consisting of outside and inside
sales to help satisfy the needs of both small and large end users.
This was accomplished with negotiating favorable terms with offshore
manufactures.
. Customer focused, aggressive negotiator, team player, and results
orientated
BROWN PRINTING COMPANY
2001 - 2009
Corporate Purchasing Manager
. Managed six full time employees
. Worked closely with Estimating groups at the three plants to ensure
all estimates were up-to-date, accurate and competitively quoted
. Responsible for all paper; both Brown Printing purchased paper
approximately 64,000 tons in 2008, as well as customer supplied paper,
approximately 325,000 tons in 2008
. Worked with all major suppliers to develop excellent long term
relationships.
. Developed long term relationships with sales to find and secure the
correct product for large opportunities.
. Aggressively negotiated six million dollars in additional profit for
Brown in 2008
. Worked with Corporate and regional sales to ensure that sales had the
right product at the right price and the right time to meet the
strategic goals and objectives of Brown Printing and their customers
SELF EMPLOYED
2000
. Worked as a business partner with various companies on their
restructuring of purchasing processes
. Development and implementation of supply strategies, supply base, and
arrangements
. Assisted in the setup and management of the inventory control,
stockroom, material planning, shipping and receiving
. Assisted in the negotiations and finalization of contracts to support
supply chain management
XPEDX
1997 - 1999
Director of Purchasing New England
. Responsible for all purchasing for New England both warehouse and
direct
. Total sales of $213 million and purchases of $242 million in 1998 in a
414 thousand square foot warehouse
. Managed fourteen full time employees
. Set up long term contracts and built strong strategic sourcing
relationships
. Worked day to day with New England director of Operations to hit
company goals on DIOH, aged inventory and inventory turns
. Worked with VP's of sales to ensure that sales have the inventory to
meet their goals and objectives to better service customers
. Experienced leader in formulating complex policies and procedures
QUEBECOR
1991 - 1997
Director of Purchasing, Specialty Group
. Responsible for product purchase for the six manufacturing locations
of the Specialty Group worth $60 million of purchases annually
. Responsible for setting up and maintaining contracts on all items
consumed by the group
. Work with sales staff and general managers to secure orders by
supplying them with pricing and samples
. Managed inventory turns at the six plants worth approximately $7
million
. Worked closely with the estimating group at all six plants to ensure
all estimates are up-to-date, accurate and competitively quoted.
. Responsible for all furnished product, receiving, allotments, and
billing as well as record keeping
. Successful development and execution of supplier reduction and
consolidation of strategies
UNISOURCE
1984 - 1991
Operations Manager
. Worked with Vice President and Branch Manager to achieve company goals
and objectives on: Day's Sales Outstanding, Returns on Investment,
Gross Trading Margins, Monthly Sales Forecast, and Monthly Expense
numbers
. Worked with Corporate and Regional sales personnel to establish new
inventory lines and inventory levels
. Responsible for six of Unisource's ten more important suppliers with
purchase of $4 million a year from each
. Customer Focused, aggressive negotiator and results oriented
NORTHEASTERN UNIVERSITY
1981 - 1984
Assistant Director, Printing/Copying
. Ran day to day operations
. Worked with internal customers to deliver on time every time
UNISOURCE
1979 - 1981
Copysource Sales Specialist
. Cold calls setup new customers
. Won two sales trips based on exciding expectations
Education
Northeastern University, Boston, Massachusetts, Bachelor of Science,
Business Administration, June 1979 Major - Accounting with other
emphasis in Finance and Management
References
Mr. Kevin Riordan
Senior Sales Representative
Verso
*****.*******@**********.***
Mr. Michael P. Johnston
VP National Sales
UPM
*******.********@***-*******.***
Mr. Steven Ray
Sales Manager
UPM
******.***@***-*******.***
Mr. Kevin Gilbert
Manager Customer Service
UPM
*****.*******@***-*******.***
Mr. Paul McDermott
Director of Purchasing
Quebecor Eusey Press
Mr. Donald Heller
President
SPG
522. x 137
Mr. Paul Kruse
Senior Sales Representative
Brown Printer Co
****.*****@***.***
Mr. John Klumb
Vice President Sales
Brown Printing Co.
****.*****@***.***
Mr. Stephen Begley
Retail and Catalog Sales
AbitibiBowater
*******.******@************.***
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