Customer Service High School
Resume:
Erika J Lopez
*** **** ****** ***. * National City, Calif0rnia 91950
******@*****.***
To obtain a position as a front desk receptionist where I can maximize my
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organizational skills in a challenging environment for achieving a high degree of efficiency
Objective
in my work.
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• Excellent typing skills.
Skills
• Proficient at Microsoft Word, Excel, PowerPoint and Internet.
• Average of 40 WPM.
• Extensive written and verbal communication skills.
• Wide knowledge of customer service skills.
• Strong interpersonal and organizational skills.
• Sound telephone manners.
• Fluent in Spanish.
Graduate San Diego, California
Education
Henry High School
June 2003
Certificate of Competency for Child Development.
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November 2005– Current
Operated a cash
Sales Associate
register to process
cash, check and credit card transactions. Guided customers in choosing items that reflected personal
style and shape. Administered all point of sale opening and closing procedures. Replenished floor stock
Erika J Lopez
and processed shipments to ensure product availability for customers. Maintained knowledge of current
promotions, policies regarding payment and exchanges, and security practices. Placed special orders and
called other stores to find desired items. Recommended merchandise based on customer needs.
January 2005 October 2005
Auto Dealer Secretary
Demonstrated that customers come first by serving them with a sense of urgency. Maintained the front
desk and reception area in a neat and organized fashion. Answer and directed inbound phone calls. Took
verbal and written messages.
PERSONAL REFERENCES UPON REQUEST
2
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