Manager Service
Resume:
Keenan Shoulders
Bronx, NY 10460
EXPERIENCE:
Case Planner
Harlem Dowling- Westside Center New York, New York
February 2012 - June 2012
. Provided weekly updates on client progress.
. Worked closely with other service providers to address mental,
emotional, psychological, and family needs.
. Worked directly with ACS via Connections Data program, Conferences,
Service Plans, and Mandatory Family Court appearances
. Provided Service to Therapeutic/Diagnosed Children from the ages of
nine to twenty-one.
Senior Case Planner
Lower East Side Family Union New York, New York
April 2010 -
January 2012
* Promoted from Case Manager on July 1, 2011
. Completed psychosocial assessments for family members in order to
assess the need for preventive services for families and develop a
working service plan.
. Maintained case records and casework contacts including home visits in
accordance with ACS and NYS regulations.
. Provided supervision to three (3) BSW-level Case Planners.
. Facilitated up to four Family Team Conferences per week and maintained
contact with program staff to ensure conferences are conducted within
the Family to Family Model;
. Completed and distributed written documentation of conferences as
required including but not limited to preparing data and compliance
reports.
Housing Specialist & Investigator
HELP USA/SEC New York, New York October 2006
- March 2010
* Promoted from Case Manager on February 26, 2008
. Provided supportive services, general counseling and referrals for
residents including, but not limited to assessments and service
planning, completing housing documents and aftercare services.
. Researched residential developments and policies, inspected individual
homes to ensure that they met normal standards of living, and
advocated for the clients.
. Planned and coordinated agency's social service and housing network
fair.
EDUCATION:
. Syracuse University Bachelor's of Social Work
RELEVANT SKILLS:
Electronic Case Management & Database Systems:
. FACTORS (Case Management), Connections (Case Management), PROMIS
(Database);
Computer:
. Internet Explorer; Microsoft Office
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