Customer Service Data Entry
Resume:
Donna Simpson
Arlington, VA 22203
703-***-**** . *************@*****.***
QUALIFICATIONS SUMMARY
Over 15 years of progressively responsible experience in computer based
accounting and sales support. Specifically in billing and data entry,
government contracts, health insurance, junior employee supervision and
customer service.
PROFESSIONAL EXPERIENCE
SPARKS 2009-present
Contract Temporary Position
. Provided administrative support for bookstore operations for the
Society for Human Resource Management
. Accounts Payable for a variety of clients including Spacenet, Hitt
Contracting and Upper Occoquan Sewage Authority
COMPREHENSIVE HEALTH SERVICES, INC 2006-2009
Accounts Payables Specialist
. Reported to the Manager of Finance
. Processed and monitored payments.
. Received and verified invoices for medical services rendered
. Verified that transactions complied with financial policies,
procedures and contracts
. Prepared batches of invoices for data entry
. Entered invoices for payment
. Managed the bi-weekly check run
. Prepared vendor checks for mailing
NRI, INC and SPARKS 2004-2006
Consultant
. Processed/ generated purchase orders
. Performed billing
. Maintained and updated financial donations for the Bush/Chaney
campaign
. Performed data entry
. Assisted with special projects as needed
FIRST VIRGINIA BANK/BB&T 2000-2003
Student Loan Operations Specialist
. Processed student loans for over 100 different branches with a
portfolio of over $65,000.000.
. Prepared, maintained, photocopied, reconciled and distributed related
paperwork, reports and registers
. Communicated with customers, bank personnel and various outside
entities regarding changes in account status, payoffs and deferments
. Keyed over 3,000 loans within a 12 month period most being between the
months of August to October.
. Maintained on line loan documentation files
. Assisted in the training of less experienced personnel
. Processed daily funding transactions that resulted in funding for over
$1,000.000 worth of loans per day
. Prepared general ledger tickets which enabled the settling of the
suspense account
MAINTENANCE PROCESSOR III 1998-2000
. Responsible for processing all new accounts
. CD accounts, sole owners, joint, beneficiary, trustee safe deposit,
estate and trust accounts
. Answered 50/60 inquiries per day from different branches on how to
process or upload customer sensitive/confidential information
. Train new hires on procedures/data processing system also handled a
variety of general clerical duties
DECISION SUPPORT SYSTEMS 1997-1998
Data Entry Operator
. Verified order request with shipment using spreadsheet
. Edited all keyed information
COMPUTER SKILLS
Computer proficiency with Microsoft Office suite including Word, Excel, and
Outlook as well as Corel WordPerfect, Corel Quattro, WordPerfect 5.1,
WordPerfect 8.0, Custom Outlook 97, Internet Explorer for Windows
95,Accountant Report Writer, Deltek/CostPoint, JD Edwards, Met, and SAP
Accounting Software.
REFERENCES
PROFESSIONAL
Society for Human Resource Management
Andrea Cale
1800 Duke Street
Alexandria, VA 22314
*****@****.***
PERSONAL
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