Customer Service Manager

***** ********** **. 714-***-****

Westminster, CA 92683 *******@*****.***

Tuyen Tran

Objective

Seeking a challenging and rewarding position where extensive administrative skills will be further

developed and utilized in a healthcare setting.

Education

Bachelor of Science in Health Care Administration

California State University, Long Beach, CA

3.47 GPA, August 2012

Professional Experience

MediZen Advanced Imaging, Fountain Valley, CA September 2012 – October 2012

Appointment Scheduler/Receptionist

Scheduled, confirmed, cancelled, and rescheduled appointments for patients

Fax and scan patient records for referring physicians when requested

Identify patients with particular needs and solve problems accordingly

Verified patient insurance information

Veterans Affairs Long Beach Healthcare System, Long Beach, CA February 2012 – September 2012

Process Improvement (Intern)

Flow mapping pharmaceutical drugs receiving process to identify waste within the system.

Analyzing data to establish a benchmark to track improvements.

Utilized Lean 6S methodologies in pharmacy, to centralized administrative supplies located in four

areas into one location saving $4,000 in inventory.

Created a sustainment plan to insure process remains in place after the completion of the project.

Developed presentations to report on the completion of the 6S projects.

Wyndham Vacation Ownership, Anaheim, CA November 2011- March 2012

Receptionist/Premium Clerk

Maintain accurate inventory and accounting records

Greet guest, check-ins, schedule appointments, and answer phone calls

Reconciled various expense accounts on a daily basis to ensure accuracy

Provided customer service and address any customer complaints after presentation

Generate daily report and identify opportunities in the schedule to bring on more guest

Inputs data information into the computer: premium codes, quantities, sales representative and

manager numbers, and sales information that link to financial, inventory and payroll reports.

Administrative Assistant, Regional Marketing Office, Irvine, CA August 2006 - October 2008

Assisted Senior Marketing Manager and Vice President of Marketing

Book and schedule appointments, answer customer service phone calls

Managed daily meetings and travel arrangements for Vice President of Marketing

Audited marketing teams to ensure company compliance

Planned and organized department functions such as training and company outings

Managed the marketing payroll account averaging $120,000 in weekly payments

Accomplishments:

Employee of the Month Award; March 2008

Outstanding Administrative Associates Award; November 2011

Skills

Proficient in Microsoft Office, Medics Premier and Ramsoft software. Knowledge of HMO’s, PPO’s

and other insurance policies.

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