Customer Service Medical

Objective:

To attain a position within a Dental Company as a Dental Receptionist or

Patient Service Coordinator employing my customer service skills in

coordinating and my hard working ability for the benefit of the company as

well as patients.

Skills:

Excellent communication skills - Able to read, write and speak English and

Spanish -Ability to work independently - Customer Services - Team Player -

Familiar with computer as (Microsoft Word, Excel, Dentrix, Healthpro, and

NextGen) - Insurance Verification (Medical, Delta Dental, Health Families

etc.) - Cash handing experience (cash, checks, and credit cards)

Experience:

Native American Health Center - Oakland, CA Dental/ Hygiene

Receptionist 9/2010 - 4/2012

Greet patients in courteous and professional manner, managed telephone

calls in a timely manner and maintained the tasks of scheduling patient's

appointments by phone or in person, data entry demographic into Dentrix,

maintained dental encounter forms as well as dental charts, Ability to

communicate with translate Spanish speaking patients, maintain records of

patients with necessary personal and medical information, help assist back

office and maintain clean environment in working areas and front office,

Prepare registration forms and file in patient charts, Assist with

Pediatric Coordinator and Providers, Prepared dental forms to ensure

completion before submitted to the Billing Department, follow HIPPA

guidelines, other duties as assigned by Supervisor on duty.

Western Dental - Oakland, CA Dental Receptionist

11/2009- 4/2010

Customer Service, Greet patients upon arrival/dismissal, Assist patients in

their queries on phone as well in person, assist with patients in WDS

Policies, Answering Telephones, Scheduling Appointments, Maintaining

Appointment Book and confirming Appointments, Follow up with no

shows/cancellation of Appointments. Register Patients on sign in sheet,

Chart Filling, Cash Handling, Checking voicemail on a daily basis, maintain

a clean and friendly waiting area for patients.

Concentra Medical Center- Richmond, CA Internship June,

2007

Welcome patients, Prepare patients for health care visit, assist patient in

exam room for provider evaluation, Obtain medical history, Verify patient

information, Prepare accuracy and completion of all forms, Support patient

care delivery, Assists providers during examination and treatment, Take

vital signs and performs all ancillary tests appropriate to skill level,

answering the phones, send mail, checking in and checking out patients,

scan all the drugs screen, file papers, assist translation Spanish speaking

to doctors and to patients.

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Education:

Everest College Medical Administration Assistant

San Francisco, CA Diploma June

2007

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